Sunday, November 8, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 251 reviews with 5 stars · Clear filters
Managed to get 2 successful upgrades into and out of Saigon to Oz. Received notification of the first leg upgrade by email 4 days before the flight. On the return leg, didn't receive an email but kept checking on the company website and received confirmation of the upgrade 5 hours out. Overall a good experience and will use their services again. Su Hong
By Su H.
HOW DOES THIS REALLY WORK, CAN I USE IT TO BOOK FOR FRIENDS AND RELATIONS AND ANYONE OR JUST ME? AND WHY IS THE ONE CHAT NOT RESPONDING FOR 4 DAYS NOW
By African M.
Response from Optiontown· Sep 25, 2020
Dear Guest, Thanks for showing your interest in Optiontown!!! Flight pass gives you the option to share your pass with friends, family, relatives and colleagues. If you want to share the pass with anyone, you have to add those passenger names while purchasing your pass. The steps that you need to follow to purchase your desired pass are : • Visit www.optiontown.com and select the Flight Pass Option tab. • In the search section, choose your desired Flight Pass features (airline, cabin, travel period, destinations you want to fly to and number of Passengers) and click search • Choose your desired Flight Pass. Click on "customize" if you want to customize your Flight Pass. Pass. • Review and make the payment. You may also choose a flexible payment plan with easy installment Now, you are ready to make your bookings as per your Flight Pass Flight pass features: Flight Pass allows you to conveniently pre-purchase a number of flights at an agreed low price and enjoy the privilege of booking flights later as per your need. The more credits you buy, the cheaper it gets. Customize Flight Pass to best suit your needs. Choose your desired number of flights, destinations to fly to, travel period, users who can book and fly, etc. • No hidden black-out dates or other restrictions or fees. Book any flight until the last seat is available subject to advance booking limit (days before departure you must book) and your Flight Pass terms and conditions. • Pay only 20% upfront and rest later with easy installments. • Your pre-set low fare is always guaranteed. No additional fare or surcharges to pay. • Pool and share your Flight Pass with friends, family or colleagues. • A great travel solution for both leisure and business travel Please feel free to contact us if you have any additional questions at our email address [email protected] or you can also get immediate assistance by calling one of our Customer Care numbers at: +1 617 977 8128 (US) +44 203 318 3548 (Europe) +61 290 370 137 (Australia) +91 11 4522 4444 (India) +66 20268185 (Thailand)
I really enjoyed the smooth system between Optiontown and Vietnam Airlines. Complete process for Upgrade was smooth. Recommended!!
By Paul S.
Contrary to all the negative messages I've read here, I had both upgrades on my Vietnam airlines flight received a day before my flights and they never charged my card until the upgrade was confirmed, So my experience was fairly positive. M. Williams
By W. W.
Till now my experience with Optiontown is remarkable. Whatever services I used and assistance I required from the team was very good. I will keep using Optiontown to make my journey comfortable and have also refer it to my friends as well.
By Ruchika N.
Flew with Vietnam airlines and had no issues with upgrade. Will definately use again
By Kaylee
This website is really great - got an upgrade to Business from Sydney -Ho Chi Minh City on Vietnam Airlines for $250 AUD.
By Satish G.
I HAVE USED OPTION TOWN 5 OR SIX TIMES ALL WITH AIR ASIA FLIGHTS. I BOOK A FEW DIFFERNT SEATING OPTIONS EACH TIME. ON ALL OCCASIONS I HAVE GOT ONE OF THEM. THE ONLY TIME I TRIED FOR A BUSINESS UPGTADE OPTION I GOT IT VERY CHEAP ... AUSTRALIA TO KL... ALL THE OTHER TIME I HAVE GOT THE 3 SEAT OPTION SO JUST LOVE BEING ABLE TO LAU DOWN ON AN OVERNIGHT FLIGHT.. ONCE THE SEAT WERE THE ONLY EMPTY SEATS IN THE WHOLE PLANE.. JUST FOR ME FOR A MINIMAL COST OF $50AU... YES 5 STARS ALL THE WAY... ALSO I HAVE BEEN REFUNDED PROMPTLY FOR OTHER OPTIONS I CHOSES AS WELL..
By Kym B.
