Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 251 reviews with 5 stars · Clear filters
Excellent company and a pleasure to work with. I recently talked to your representative Barry Evans and he was extremely helpful and kind. I have used Optiontown multiple times and they have always had great, high quality service. Would recommended to anyone who travels frequently.
By Sufian S.
Jack small helped me a lot in changing my flight and i really appreciate the support. its kind of gets delayed but work gets done.
By Murtuza
Quick support when I cannot book flight my my flight pass.
By Thuy V.
Good and professional response with keen attention to requested details. Keep up the good work. Wish you all the best... even during these trying times.
By Ravi D.
We needed to change our flights as well as extend our remaining flight passes due to COVID-related travel restrictions. We used the live chat and the person we spoke to was very helpful and kindly accommodated our requests.
By Marilena S.
Best service , LOW cost ticket, My pass expired on August 2020 due to lock down, now they automatically shifted validity or carry forwarded it to next year- good service,
By Rohith M.
Optiontown is best way to book the flights.and Jack small is very helpful. Excellent. I'll recommend to my friends also.
By Mohit K.
Excellent service
By MEDISCAN Medical Scan Center L.
