Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 10 reviews with 2 stars · Clear filters
I applied for an upgrade to business class for my flight to Vietnam which went through without a hitch. so comfy i did the same for the return flight - again no problems. however the outward cost of £298 finally cleared on my card @ $442 (£320) plus a non stirling transaction fee!. when i queried this optiontown tell me they do not accept GBP. funny that because the return upgrade has cleared as per original price in GBP!!
By Duncan P.
Actually one of few who did get an upgrade. However, it came with no real perks. I still had to stand in the economy check in line, had no access to the lounge and I felt like I was treated like I was scamming the airport staff. So embarrassing. Business class was a wider chair in a plane that forgot to have it's aircon put on. Not OTs fault but still feel I wasted my money. Will not be using again.
By Kerry F.
