Monday, November 9, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 251 reviews with 5 stars · Clear filters
The past two years I have booked my travel through Optiontown. Their excellent services, professionalism and support is commendable especially during this Covid-19 period with travel restrictions which has led to several rescheduling and extension requests for the flight passes.
By RK
I had some problems with Travelling between Ethiopia and Thailand due to Thailand change of regulations. OptionTown was very nice and understood the situation and allowed me to cancel my flights without much problem. Great service.
By Freddy
Great service, great saving, this is my 5th pass. I also appreciate the customer service which I had to turn to when my pass had an issue and got solved in short time. The app is also user friendly and I got to change my tickets multiple times .
By Bareah
Fantastic service !! Barry Evans is fast, friendly and provide accurate information. Thank you Singapore Airline, well done !!
By Josephine L.
Thank postponed my ticket , I never though i can used my expired pass. Thank you very much for kind support on difficult time.
By Asif M.
I come across Option Town from a friend of mine. I am able to take tickets at almost half price, But due to pandemic, I could not travel. First I got a prompt and comforting reply from Option town that tickets can be used at later stage. But I never ever expected that I could travel during this peak time when the ticket rates are all time high without paying anything extra using the pass available from them. Thank You Option Town.
By Zachariah P.
I would like to buy again flight pass in future from optiontown. And the Customer service team was very helpful to me.
By Biju B.
Very good customer support team. In addition, I like your prompt response to all of my query.
By Abdul W.
