Monday, November 9, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 154 reviews with 1 star · Clear filters
This is the worst experience I ever had. My upgrade confirmation came after we have landed at our destination. There is no response from there side. Only automatic emails in return. I have no hope for this company
By Gaby
Absolument nul : retard dans les réponses, n'apportent aucune solution. Je me suis faite avoir en achetant le PASS AIR FRANCE, mais vous n'êtes pas chez AIR FRANCE. Alors n'attendez pas d'aide de leur part, ce n'est pas qui gèrent. Un seul conseil, n'achetez pas cet abonnement. Ils vous font croire que c'est flexible, mais dans la réalité c'est impossible.
By Josella F.
We used Optiontown for Air Namibia flights. We booked the seat row option two Times: 1. Time Check In Frankfurt Nov 2018 - they did not know what Optiontown is... 2. Time Check In Frankfurt Dec 2018 - we got only ONE SEATROW TOGHET. After we spoke to another employees at the check in gate, we got one seat row for everyone, but we got told that they do not work toghether with optiontown and that the do not get enough Informationen from optiontown. 3. Windhuk - Frankfurt Dec 2018 - we got one row per Person but the other passengers complained. The Crew did not know about the blocked seat row and we had to change seats. But the worst of that: OPTIONTOWN is still NOT willing to REFUND our MONEY! 4. Check In Windhuk Jan 2019 - we had to wait extra at the Check In, because a group of employees had to discuss first. We got three seats per passengers but a row contains 4 seats. In the plane, the Crew knew about but and the whole row was free. Everything was Fine, but we had to Fight for our row because other passengers wanted to move to our rows and did not know about optiontown. They thought we are lying. We got no help from the Crew. Contacting Optiontown is really difficult. They do Not answer your questions, they are Not willing to help. They just want you Money!!!
By FS
I would think twice before buying an optiontown flight pass. Everytime I had to contact Customer services, I ended up waiting 40mn to talk to someone and after being repeatedly put on hold, being told that I would be contacted within 48hours. 48 hours later, no one had contacted me and I had to start he whole process all over again (incurring a huge phone bill!)
By Isabelle
DISGUSTING, APPALING SERVICE, BAD, BAD COMPANY. PROMISES YOU A DREAM AND YOU STAY IN YOUR DREAMS, PLANE GOES EMPTY SEATS BUT YOU DONT GET AN UPGRADE. CALLING THEM IS WASTE OF TIME AS THEY NEVER PICK UP, I WILL WRITE A FORMAL COMPLAINT TO BIMAN BANGLADESH AIRLINE
By Amjad H.
Via Optiontown had ik 24 Flight Bundel tickets gekocht. Deze betaal je gedeeltelijk vooruit. Hiervan zijn nog 8 tickets over. Echter was het boeken van de vluchten een catastrofe. Aangezien ik regelmatig met KLM vlieg, werd ik verleid door het feit dat ze gelieerd zijn aan verschillende luchtvaartmaatschappijen, waaronder KLM. Ik had daarom gedacht dat dit een betrouwbare aanbieder zou zijn. Maar in tegendeel blijkt het een vreselijk bedrijf te zijn met valse beloftes. Ze zouden alleen telefonisch of per mail bereikbaar zijn, er is geen kantoor of dergelijke vestiging. Ze zijn volledig inflexibel en hebben een zeer slechte klantenservice. Ze bieden een speciaal 020 nummer waar niet doorheen te komen is. Bij de klantenservice van KLM weet niemand iets van het product en word ik van afdeling naar afdeling gestuurd. De partner Optiontown belooft mij een oplossing en zou terug te bellen, maar ik betwijfel of dit waar is. Ik zal nooit meer tickets aanschaffen via dit bedrijf. U bent gewaarschuwd.
By A.
Still waiting for a refund ovet 1 month after flight. They confirmed upgrade 4 hours before flight only it wasn't available at airport - they have no direct access to airline's system. No one answers phone. They didn't even bother to confirm whether upgrade was available on return - needless to say it wasn't. Will start legal action to recover money if this isn't resolved soon.
By Sarah L.
Absolutely terrible. They told us we had upgrades but flight was fully booked so airline staff couldn't upgrade us. Worse still nearly 2 months later and we haven't had money refunded (over £500). Despite me contacting them every couple of days they just fob me off. As others have said it looks like a business model based on hanging in to customers money for as long as possible or stealing it. Don't go near them.
By Sam
