Monday, November 9, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 154 reviews with 1 star · Clear filters
Very very bad....Don't follow airlines guideline..Website itself is not user friendly.. Wanted to add one extra bag and didn't have any option... Airline told me that I will be able to get the refund but Optiontown don't follow their guideline..they have their own...As a third party supplier Optiontown always have to remember that they have to follow customer and supplier requirement.... Very very bad...
By BIPINKUMAR R.
What a waste of time. No email to confirm anything until I sent them an email and I was already checked in the airport. I called before i got to the airport and nobody answers the phone. On hold for over 30 minutes and number 1 in queue. I wish i could give a zero.
By Amr S.
Very BAD experience, in fact these are some of companies that take you money and NEVER respond. This, and all similar ventures that siphon off your earning should be put to an end. KEEP AWAY!
By Gibin J.
Honestly the worst experience of my life . I used option town through my flight I booked with VietnamAirlines - so assumed as a reputable company was using them they must be good . However it seems not , I went to through the process to upgrade my flight from economy - I went through the process, filled in all my details , “paid” - then the website said error try again later . I then received an email saying I was unsuccessful as their website crashed and to try again . I left it for a few days and went on my banking app ( for another reason ) and saw that option town had taken the payment for the flight upgrade out of my bank account - not once but three times ! Even though I had received an email saying their website crashed , so option town had effectively taken over £2000 pound out of my bank account . After weeks on the phone and emailing them trying to sort this out they finally refunded me , after claiming they hadn’t taken any money from me ( even though I have the proof ). They proceeded to tell me to try again if I wanted to upgrade I asked them if they could do it via email and they said try by phone - which I did , the line cut off however but somehow optiontown have managed to yet again take £700 out of my bank account. And I am not again in a feud with them about them refunded me for something I never had and them claiming they haven’t taken any of my money . The bottom line is , don’t use them they are just concerned about taking your money and have no customer service skills whatsoever .
By Tasha
One pays Optiontown for the option to upgrade. In the few instances that the upgrade came through (on Air India), this was great. for the ones where they didn't and we were entitled to a refund....I'm still waiting! Optionstown's revenue model here seems rooted in exhaustion and frustration. They hope that having paid the upgrade amount and when not having gotten that upgrade, you will get exhausted and frustrated communicating with them endlessly to get back what is yours - a refund for seats that were not upgraded. I am still doing so to get my refund for a trip from 5 months ago - and Optiontown's stated policy is "refunds processed within 5 days".
By Lux N.
Never board Air India. Never use Optiontown instead pay at airport as that is cheaper for upgrade of baggage instead of 6000 I was charged 8400rs and though online I would have got 20% discount hence it makes to nearby 5000 rs. They are fraud. I was given option to upgrade from 23 kg to 32 kg and they charged me extra baggage for 32 kg. I am charged rs 3000 extra and now they are not giving any refund to me. I have screenshot of their website and it clearly says upgrade to 32 kg and not add 1 32 kg. I am going to consumer court for this.
By Deepika B.
They are fraud .. I did online upgrade to business class for My wife infant son .. 5days before the flight through optiontown . At the time of checkin at the airport they said we couldn’t see any upgrade from option in our system or any email from optiontown . Which she need to pay again for business class upgrade at the airport to Airindia flight kochi to dubai .. well she had no other option ,Airindia staff said please contact them and ask for refund which I have been following up til now no response from them . When I contact optiontown they said upgrade has been done from our side which is in our system . So if it’s done from optiontown ,so we can refund why do we need pay at the airport again for upgrade. I have all emails All the Receipt , email etc I have even forwarded the receipt from Airindia which i paid at the airport .. FRAUD ******
By Shibin Y.
On a recent trip, I had an upgrade that was accepted by Optiontown. The outbound leg went well but when I checked in on the return leg, the counter staff told me that the Business Class on that flight was full, despite me having an email to show it was successful. I then begain a torturous process of trying to claim back a refund from Optiontown which is now into its 4th week. Upgrade at your own risk people. ** Update** I stumbled upon my review recently and decided to update my review after seeing quite a few 'suspicious' 5* reviews. After 18 months of waiting, I have never heard back from Optiontown and never got back my refund. Perhaps when CoVID is over, this review might serve to warn others about what they are getting into.
By Benjamin
