Monday, November 9, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 251 reviews with 5 stars · Clear filters
I had an amazing experience with Option Town pass. My flight pass was to be constantly updated from April 2019 onwards as my family was not travelling during Corona times... Finally in June 2022 i shall be using the same pass. Must say, the customer care support is amazing. They are prompt in response and are always there to help out.
By divyanshu K.
I was served for two days by one Jeffrey Gibson and he managed to handle all my needs from activation of my account to helping me with bookings and payment for my ticket to even following up with my Reservation and issuing me with a ticket. I have been using Flight pass for the last 3 years but this time i was served to full satisfaction and i am grateful to option town and to specifically Gibson.. keep it up Gibson and serve with diligence jillo Abarufa KINSHASA DR- congo
By JILLO A.
I had challenges confirming my flight bookings and I was assisted in a very timely manner. Never had such an experience before. Thank you.
By Sitati A.
very helpful, concern solved in 5 minutes with very minimal questions asked. thank you Jeffrey Gibson!
By Alexandra B.
Very excellent and timely services provided by option town
By mohammed W.
Option town team is very helpful, cooperative, conscience and responsible. They gave new wings to my broken dreams😍 Thank you team🙏🏻 and expecting the same from you in future tooo
By Shamsudeen T.
Optiontown team is very fast in attending queries and clarifying in detail on time. Good and excellent service.
By Jesudhasan G.
Barry Evans was very helpful. He gave me a simple answer to my booking issue and gave me tips on how to save lots of money.
By Roro J.
