OptiontownReviews of optiontown.com

Waiting on refund of upgrade since flight was not operated due to lockdown in India. Their only listed phone number is never reachable. Only one in 10 emails are responded to. They say to contact airline (Vistara). Vistara says upgrades are done by optiontown which is a third party and so vistara cannot help. If you can reach by phone due to a miracle they say we will look into it. I think this company is stealing money by this upgrade scam. Government shouldn't launch an inquiry. Cheats.

Still fighting to get my money back for an upgrade which never happened. They say it’ll be back in your account within “five business days” and even sent me an email saying the refund was on its way, but nothing. Called and was assured it was being processed and asked to give it another week. Have today received an email with a ‘credit’ which is of absolutely no use to me. Now have to contact my card company to try sort. Never again !!!

Customer service is dead, no one bother to respond. Very bad experience, can't write all here, online chat they don't reply and mobile app is under maintenance. They just apologies but don't action.

Optiontown will not process a refund or offer any assistance for a preferred seat booking that was cancelled by the airline. Any email sent to customer service will be responded to via an automated response. They blame the airline for all delays. The customer service phone number currently listed on their website for support in Australia is disconnected. They will take your money immediately and then not provide the service they have sold. Also note that the recent 4+ star reviews of this company are all fake. All contain irrelevant comments are text copied across multiple companies all posted from the same "person".

There is no assistance in case of problem. Avoid! They will never answer to your email. The chat service is like a bot responding automatic answers like "we are working on it". I had to purchase new flight tickets and loss a lot of money. NEVER EVER USE THEIR SERVICES. WASTE OF MONEY.

If you are thinking about optiontown as a company to upgrade your ticket.. RUN AWAY. I paid for an upgrade for my parents (almost $2700). The flight got cancelled due to COVID related restrictions. I have called them twice, emailed them multiple times, but they have still not refunded the money. It has been almost 4 weeks. I am exploring legal options at this time. OPTIONTOWN IS FRAUD. They practically took my money and didn’t refund despite flight cancellation. STAY AWAY.

I start with no stars but had to give one to write review. Do not trust this company we paid for upgrades for our holiday to Vietnam and Cambodia. We did get an upgrade the night before we flew, however our holiday was cut short due to Coronavirus outbreak so I contacted company to explain we would not require the service on way home and would like a refund. We were told we would have a refund but to date still waiting every time I email I get due to Coronavirus outbreak they are extremely busy. This company has had our money since December and possibly 1000s of other people’s money how long does it take to process a refund. Never again would we use this company

Only reply from Optiontown is "We would like to inform you that we are working on your case as a priority and are in contact with the airline. Please give us some time in order to give you an update." and they do NOTHING. Also fake chat, with fake name "Peter Watson", "Jenifer Smith", "John Brown" and more. the person is not exist. We lost all of our cancelled flight from Nokscoot (Fightpass).