Monday, November 9, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 154 reviews with 1 star · Clear filters
Very bad experience
By Denial
Response from Optiontown· Oct 3, 2020
Dear Denial, We do not seem to have received any recent communication from you regarding your requirement. We request you to share your query on [email protected] and assure you that we will try our best to resolve your issue with utmost priority.
Me and my family was planned to travel to india by june 2nd week but unfortunately Covid-19 effected and everything collapse. Aroun 14 tickets i have booked in Optiontown but they are not giving any reply to my mail and such a worst experience in my life this is the fist time my family is facing a horrible time....now we are planning to travel to india next month but there is no response from their side... Please no one should not trapped like this.
By Vishnu P.
Response from Optiontown· Sep 30, 2020
Dear Vishnu, We do not seem to have received any recent communication from you regarding your requirement. We request you to share your query on [email protected] and assure you that we will try our best to resolve your issue with utmost priority.
Ne faites jamais confiance aux produits des compagnies aériennes qui collaborent avec Option Town. Leur incompétence est totale. Je reste dans l’attente de la modification d’une réservation dont le vol a été annulé à cause du COVID, et ce depuis 25 jours. N’achetez jamais chez eux !
By Jeremy
I purchase 16 tickets to travel from Oman to India due to lock down and flight cancellations I didn’t travell.nowadays am calling there phone numbers and sending emails no replies. How can I get refund??if they want to deduct penalty also no problem but i don’t want to travell again with this optiontown.....
By roni K.
Response from Optiontown· Sep 18, 2020
Dear Roni, We are here to resolve your query . As we can see our customer service team is already in touch with you to help you to extend your pass so that you can plan your travel at your convenience. Please feel free to reach us at [email protected], in case you have any query.
after about 30 emails and a 3 month delay i finally got my refund for the upgrade i purchased. optiontown themselves are a complete waste of time and every reply they sent was just going around in cricles. in the end i finally emailed vietnam airlines asking for there help and forwarded them all the emails i received from optiontown. even though vietnam airlines did tell me there is nothing they can do, they did however email them telling them, to sort out the situation 8 days later i received my $3000 refund. i would suggest contacting the partnering airline for assistance
By adam B.
Response from Optiontown· Sep 10, 2020
Dear Adam, We are sorry for the inconvenience!!! We understand ,there was a delay in processing the refund and it was due to pandemic and it took some time to get airline confirmation. However, we would like to inform you that refund was successfully processed in your account on July 17,2020 and reference id is xxxxxxxxxxxxx2112 . We sent you a confirmation mail after processing the refund on same day , July 17,2020 . Please feel free to contact us on [email protected], if you have further query.
Mail not reply chat not reply facebook not reply cannot contact and most important, when i buy flightpass, the policy is all non-stop flights which airline is selling on their system. but when i book ticket, no or only 1,2 flights were showned, i dont have any choice. how can i get my money back?
By flightpass V.
Response from Optiontown· Sep 18, 2020
Dear Customer, We are unable to find your details in our system. We request you to share your query on [email protected] and assure you that we will try our best to resolve your issue with utmost priority.
Optiontown is a scam. They still haven't refunded my money on the ticket which was never used. There customer service is pathetic. I am filing a legal case against them
By Saurabh S.
Response from Optiontown· Sep 10, 2020
Dear Saurabh, We really apologize for the inconvenience!!! We understand there was a delay in processing the refund and it was due to Covid 19 and it took some time to get the confirmation from airline. However, we would like to inform you that refund was successfully processed in your account on July 10,2020 and reference id is xxxxxxxxxxxxx2422 for your reference. Confirmation was also sent to you. Please feel free to contact us on [email protected], if you have further query.
We booked an upgrade on a Vietnam Flight from Bangkok to Saigon over 90 days ago but the flight was cancelled by Vietnam Airways 48 hours before it was due to fly. But OptionTown still took our money, even though we could not use their upgrade and too date they have still not refunded us. Shabby Company.
By peter W.
Response from Optiontown· Sep 10, 2020
Dear Mr. Walter, We are sorry for the inconvenience!!! We understand there was a delay in processing the refund and it was due to Covid 19 and it took some time to get airline confirmation. However, we would like to inform you that refund was successfully processed in your account on July 27,2020 and reference id is xxxxxxxxxxxxx2841 for your reference. Please feel free to contact us on [email protected], if you have further query.
