OptiontownReviews of optiontown.com

Case ID - [GOB-QNLHM-968] Its been a month since I booked the ticket from Muscat to Cochin. If a travel agency cannot get the tickets confirmed and issued in one month, ethically you should have reimbursed the money and sent in an apology. But you have been procrastinating and coming out with excuses each time. You are taking the customers like me for a ride. Terrible attitude with customers and zero customer care!!!

you have sent an email and responded that all has been rectified - yet nothing is rectified. I still cannot change the bookings online as you say as it has now for 2 weeks said you are too busy even at 5am. So what next?

Hi Team, With respect to my original review response, do you think that providing me with ticket confirmation couple of hours before travel will help my family to travel where they have to comply with many prerequisites such as PCR test, self registration, Hotel booking is possible. Kindly look into this seriously and help me with refund of my passes in my account. This is not acceptable at all where iam a premium customer and after having 7-8 passes in my wallet still need to pay money for booking when needed. I have purchased the passes in advance to ease and to save money but in return Iam bearing only getting additional cost and difficulties. Kindly resolve this matter asap.

A company that deals with customers with disrespect, I have been contacting thim for more than two weeks without a response, they try in any way not to give the customer his reservation and take money easily! You haven't found my data !!! This is a bad argument. yesterday I received a response finaly, asking me to be patient !!! There is no number for complaints, no follow-up! They refused to return the money, then they procrastinate in amending it until I give up my right !!!

Back in march of this year I wanted to upgrade two premium economy tickets to business and it failed. That would be no problem. But Optiontown still didnt refund the money I payed. If I try to contact them, they will not reply and if case someone from customer service replies, they will ask for a receipt and details of the booking. After that they ghost me until I contact them again, just for them to ask for payment receipt and details of the booking again. My credit card company also tried to resolve this problem. They promised on may and june, that they will refund the money asap. As the moment of writing, I still didn`t receive the refund and revolut and me are trying to resolve this matter.

j'ai acheté un pass air france pour une ligne Metz/Lyon. suite à la crise sanitaire, la ligne Metz/lyon a été supprimée. J'ai donc pour 1200 € de billets d'avions que je n'arrive pas à me faire rembourser. Ils ont supprimé la ligne téléphonique, ils ne répondent pas aux mails. Vive la grosse arnaque! En plus, ce n'est pas Air France qui gère, donc compliqué de faire une action!!

I had booked an OmanAir pass with optiontown. The flights were cancelled due to the pandemic. I requested a refund as Oman Air has not started its operations to my destination yet and I want to travel urgently. But they refused to refund in spite of explaining my difficulties. Then I requested for cancellation of the booking and to credit the pass so I can change the destination and can travel. It has been a month since i raised a request and I am following up with the customer care every time they are responding as it is in progress and asking me to check after 2 days. And it is annoying to repeat the whole story to every representative in the chat. Even after explaining the urgency, they are giving the same response. Worst experience ever. This is the first time with optiontown. Will never recommend optiontown.

Contacting ur India hotline no is very difficult... I am staying In Muscat,. I have taken a pass of 8 tickets. I book my tickets and PNR is generated. Due to pandemic FLIGHTS got cancelled,. Now again I want to avail that pass. No one is helping us... After sending so many emails. Not a single reply from you. Very Bad service.