U.S. Office of Personnel ManagementReviews of opm.gov

The agency is not even a government agency! This agency that screws over Federal employees and families! Found out the hard way after my husband passed away. Customer Service people at OPM are rude and disgusting!! There should be some way to stop this lunacy! Filing more grievances and calling my State Reps to help me get through all this BS because OPM ZOMBIES COULD CARE LESS! WHY ARE THEY EVEN GETTING PAID, WHEN THEY DO NOTHING!!!

Haven’t been able to get in contact for over 8 months now. I sent an application for refund of funds no response sent back in the mail. I also called multiple times. Each time I was able to speak to someone they dismissed me with no help or answers. Also it is very hard to get someone on the phone. I had to tried so many times. I just received an odd email after not being able to get a response after all these months. Beware these people also have scammers in their system don’t respond to emails they asked me for my bank account information. I responded to the email and received a call 5 min later after stating in the email I was not providing personal information through email. The caller hung up and I didn’t get a chance to respond. But I know it was a scam. They left no voicemail.

I was told by FEGLI that there was no beneficiary on file for my grandfather and to contact OPM. I've been upset since I've been back and forth since February regarding my grandfather life insurance, but the customer service I got from OPM was absurd. I called 4 times but each time there was a voice recording saying to call back. When I finally got passed that, I waited over 30 minutes before someone picked up the phone. I wanted to get the beneficiary information about my grandfather, but the lady was no help and the most she did was sent a package that would be sent to my house in 4 to 6 weeks. I asked about a facility where I can talk to a person to get the information handed to me rather than mailed out and she vaguely threatened me by stating it was a guarded facility. Like, what am I going to do to require that kind of response? Seriously? I just wanted to talk to someone in an office. I asked for the number for the department with the files and a number for a more managerial person to talk to, and she refused on each occasion. If this wasn't in relation to the Federal Government, anyone who was providing that kind of customer service would have been fired from their job. Now I am worried that I would need legal representation just to do some paperwork because no one else is providing assisting. As far as the beneficiary goes, I'm sure my grandfather had at least one listed because he was the type of person who would have all his ducks in a row. After this incident, I would not be surprised if OPM is the one who messed up the paperwork.

I was very upset and frustrated with OPM because I received a letter from OPM that they informed me of an overpayment issue, so they should have me payback. I was confused. Likewise, I attempted to contact and discuss the OPM for 20 minutes. It won't issue solve. They mentioned, That is right, I must go to pay it back. I think there is a problem with the system. Who made the mistake?

Plain and simple==OPM sucks!!

Reaching an agent by phone is a frustrating stressful experience. Got continuing voice messages that lines overloaded and to call back later. Online service website is terrible. Especially relating to the form to adjust tax withholding. Terms are confusing and no ability to get clarification or to talk to an agent. When I finally connected to an agent by phone and asked to assistance to complete the tax form. I was told "we usually refer people to the IRS for clarification" . After hours of effort nothing was accomplished!!

I attended a lot of retirement seminars before finally retiring in May 2023. Per OPMs guidance and pamphlets, I was supposed to be placed in interim payment status within 60 days from retiring. However, if you have a divorce decree on file, OPM will not put you in interim pay status, and you will go without pay for at least 6-8 months until they settle the case. Nowhere does OPM ever state this or tell annuitants as to why they are not getting paid. This also means you will continue to pay your BENEFEDS out of pocket for that period of time while receiving no pay. Ensure you have money saved up prior to retiring. You will also not receive an account password until you are placed in interim pay status, which again has consequences. When open enrollment season starts, you cannot log into your CSA account to make changes. You have to call them and request changes to be made during open enrollment. Needless to say, OPM does not pick up the phone and you have to fill out a form online to get any kind of response. When you do get your retirement benefit booklet, please check it carefully as OPM does make errors. I found errors in benefits deduction, taxes, and survivor benefits (still working on the last one). It took two Congressional Inquiries, numerous phone calls, and two emails to the OPM director to get obtain answers from OPM. I finally got back pay in January 2024 after 8 months of waiting and receiving no payments for 8 months. This agency really needs an overhaul by Congress as it simply is not working.

Opm deserves no stars it is the worst the employees give different answers they don’t do their jobs. In 2013 I got divorced sent in my divorce papers so it should be self plus one they never did the paperwork for over 10 years they have charged me self plus family. Waiting for answers they can’t even get my annuity payments right everything that we have worked hard for an to deal with opm a possibly lose it all is absurd. I know when I worked an I’m sure I speak for others I gave 100% opm doesn’t give a - - - - .