U.S. Office of Personnel ManagementReviews of opm.gov

When your call center constantly tells customers that your "Experiencing Very High Call Volume" for years, it is a choice. If you do get a hold of someone they are largely unhelpful and disinterested. I've been working on the same problem for well over a year. I've made over a dozen calls and only once did I speak to someone that was capable. OPM has the very worst customer service I've ever experienced in my 45 years of Military/Civil Service duty. They should be ashamed.

Opm is soo lucky that you have to leave at least a 1 star review. Otherwise they would have a way lower rating. They do not give a crap about their employees. I've sent documents to them 15-20 times and they still haven't received them apparently. Even though I sent some certified and they signed for them and faxed them. Way to drop the ball, again.

They are the worst for answering the phones. They say 10 minutes, it's going to be over an hour. No matter if you call as soon as they open, the same message comes on, "we are experiencing a high volume of calls" I mean as soon as you open up, you have this message. It's ridiculous! Awful service. I would never recommend OPM.

They are an absolute nightmare and I have no idea how they stay afloat. The calls they say are recorded and monitored which is a load of garbage. The whole time is an hour at least and if you leave call back number they never call you back. Also I got disconnected twice and no one ever returned my call. All I'm trying to do is submit a name change. It's the most frustrating experience probably in my life! I guess no one over there gives a rat's ass about their job because you can't get fired from the government clearly. Everyone sounds like they just had to put their dog down.

I have been trying to get a completed Form CMS L564 for 2 months and i have faxed them, downloaded them to OPM website and talked to them twice after holding on the phone for 2 hours and i still have not received confirmation that they even are in the process. This is ridiculous.

I have been calling for over two months trying to the get issues with my wages being garnished resolved. In 2018, the court submitted the termination of withdrawal form to OPM so they would stop taking child support out of my retirement. For years, they have been taking it out still, only for the court to mail it back to me two to three weeks after. When I first called and inquired an OPM rep stated that she could not understand why it was still being taken out when they have had the order since 2018. Today, April 20th, 2026 at 09:11 am, I called and finally reached someone again after weeks of trying only to be met with OPM representative Tammy who immediately became rude and disrespectful towards me and my wife. We tried asking three simple questions, she raised her voice, over talked us, refused to listen, cut us off when we were speaking and gave us nothing but attitude the entire time. Two of those questions were about the change in beneficiary I put in over a month ago. Every time you look around, it's going to take 30 days, 30 days. It's been 43 days since the third request had been submitted. Then we asked about the Kaiser Permanente insurance, when would they finally stop taking that out of my check since I no longer recieved it. Now they're claiming they're backed up and it could take a while. A while isn't guaranteed. I cannot use Kaiser, I am in a different state and this state does not accept Kaiser. I've requested for it to be canceled several times by phone, mail and electronic signature, and they still refuse to stop taking it out of my check. I was in the middle of trying to get a home so that we would not go homeless, and I was denied because OPM isn't doing their job! They are continuously taking income out of my check that they are not supposed to be taking. I'm supposed to be netting $1287.36 after taxes. Because OPM isn't doing their job, my account only shows $628.36 being deposited. I was denied because of a lack of income. And that is because of OPM. Every time I call it's always 30 days, 14 days, and excuse after excuse. It's been over 2 months.

The WORST Government Office to Call in The WORLD not Only hang on for an Hour the Agents are Rude & Obnoxious. They are Unlearned.. and Unconcerned and they Close Too Early. Please LEARN the RULE HANDBOOK.. only a Couple know what they’re doing. Damn‼️

I sent in a form 2809 in November 2025, to add my wife to my health insurance and change my health plan, it's Feb 2026 I have not received or heard anything pertaining to my application, in fact I finally got somebody on the phone after a month trying, and they said they would call me back that evening, that was 3 weeks ago, still nothing. They are awful.