Terrible company
Terrible company. The adverts look lovely-the reality is so different. Advertised as crystal and gold vermeil earrings. What arrived were much smaller and very cheap earrings and definitely had no gold anywhere near them. I was asked to send them back to a UK address for a full refund but have heard nothing since. My bank are now actioning a claim on my behalf. Don’t go near them.
By Lesley N.
Response from OOTDY· May 17, 2025
Dear Lesley, We’re truly heartbroken to read this. The experience you’ve described is not only deeply disappointing, but completely out of line with the standards we hold ourselves to. You placed your trust in us, and we’re genuinely sorry that the piece didn’t meet your expectations and that you were left feeling unheard. Although we haven’t yet received your return, we’ve already processed your refund. Our manager is also reviewing your case to ensure something like this doesn’t happen again. Our team has also followed up via email to make sure you have the support you need, and we’re standing by if there’s anything else we can do to help. Thank you for taking the time to share your feedback — we hear you, and we’re committed to making things right. With heartfelt apologies, OOTDY Customer Service