Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
253 reviews
OOTDYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OOTDY: Handcrafted fine jewelry for your #OOTD. High-quality, stylish, and timeless pieces that are accessible to all. Free Shipping on $100+!
OOTDY (ootdy.com) has 253 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 14 reviews with 4 stars · Clear filters
Lovely earrings
By Claudine M.
Response from OOTDY· Aug 6, 2026
Hello~ Thank you so much! ✨ We’re so happy you love the earrings! We truly appreciate your support and can’t wait to have you back with OOTDY again soon 💎 Warm Regards, OOTDY Team
This was a gift for my wife - she had seen it online and loved it. And it came soon enough to celebrate birthday. However, it was much smaller than it looked in the online picture and it disappointed for that. BUT it is a beautiful piece of jewelry and she loved the look otherwise. I didn't think I could return it. There's one place where it says you can, but the fine print on returns implied to me that they'd only take it if it was damaged -- not if she didn't like it. I wrote that in my initial revies. They reached out within days and said that was wrong and they would take the return. THEN followed up with a return auth email and within a week, it was back and I got the refund! That is outstanding customer service and I would deal with them again if she found something else she liked. Thanks for the quick and persistent service.
By CharlieB
Response from OOTDY· Jun 11, 2026
Hi~ Thank you for sharing such a thoughtful review. We’re so glad the piece arrived in time for your wife’s birthday and that she loved the look of it. We’re also sorry to hear that the size was smaller than expected, and we truly appreciate you giving us the chance to clarify the return process and follow through with the refund. It means a lot to know our team was able to turn the experience around for you. Thank you again for your trust, patience, and kind words about our service — we’d be happy to welcome you back anytime your wife finds another piece she loves. Warm regards, OOTDY Team
Great product very helpfull quality is gorgeous
By Kay
Response from OOTDY· Apr 17, 2026
Dear Kay, Thank you so much for your feedback! We’re delighted to know you’re enjoying the product and that the quality has impressed you. It’s always rewarding for our team to hear that our pieces are being well received. We truly appreciate you taking the time to share your experience, and we hope to welcome you back again for more items you’ll love. Warm regards, OOTDY Team
Although I had initial problems with my return that seemed to go automatically to store credit, after several exchanges, always polite and prompt, the situation has been solved!
By klant
Response from OOTDY· Mar 20, 2026
Dear Klant, We truly understand your frustration and disappointment, and we’re very sorry for the experience you’ve had. At OOTDY, we are committed to providing fair and reasonable solutions to ensure every customer’s concerns are properly addressed. After receiving your feedback, we conducted a thorough internal review and have now completed your refund. We have also reached out to you via email with the details—please kindly check your inbox. To clarify, under our return policy, customers can choose between a cash refund or store credit for their first return. In this case, a full refund in store credit was selected and issued accordingly. For the second order, since it was paid using store credit, the refund was processed back in the same form after the return. As per our policy, orders paid with store credit are refunded as store credit rather than cash. We sincerely apologize that this policy was not made clear enough in advance, which led to confusion and frustration. We are actively working to improve how this information is communicated to ensure greater clarity for our customers moving forward. Your satisfaction is our priority. Sincerely, OOTDY Customer Care Team
I received the wrong pair of earrings and they rectified it quickly. Quality of the jewelry is good.
By Anubha M.
Response from OOTDY· Mar 16, 2026
Dear Anubha, Thank you so much for sharing your experience! We’re glad we could quickly resolve the issue and that you’re happy with the quality of your jewelry. ✨ Providing prompt and reliable after-sales support is exactly what we aim for at OOTDY, so our customers can enjoy their pieces with peace of mind. Your support truly means a lot to us, and we look forward to helping you discover even more favorites in the future. We can’t wait to serve you again! Warm regards, The OOTDY Team
I just want to say that I received my ring today and I absolutely love it. Finally a piece of jewelry that came that looks just like the picture. Beautiful.
By Jo J.
Response from OOTDY· Feb 9, 2026
Dear Jo, Thank you so much for taking the time to share this with us! We’re absolutely delighted to hear that you love your ring and that it looks just like the photos. Creating pieces that truly reflect what you see and expect is incredibly important to us, so your words really mean a lot. We hope it brings you joy every time you wear it ✨ Warm regards, The OOTDY Team
Earrings are gorgeous, customer service was great. But shipping is too slow. In the webpage, it says it will be delivered in 3-7 business days, but it's not. It took more than 2 weeks.
By Dongeun O.
Response from OOTDY· Jan 19, 2026
Dear friend, Thank you for taking the time to share your feedback. We’re so glad to hear you love your earrings and had a positive experience with our customer service! 💖 We sincerely apologize for the delay in shipping. While our website estimates delivery within 3–7 business days, sometimes high order volumes or logistics factors can cause delays beyond our control. We completely understand how frustrating this can be, especially when you were expecting your order sooner. Please rest assured that we’re reviewing our shipping process to help improve delivery times, and your feedback is invaluable in helping us do so. Thank you for your patience and for giving OOTDY a try — we truly appreciate it! Warm regards, The OOTDY Team
I received a slightly different version of what I ordered. Reached out to the company, was offered an immediate and generous resolution. And the earrings themselves are absolutely lovely. Will definitely order again.
By Nichole
Response from OOTDY· Jan 16, 2026
Dear Nichole, Thank you so much for taking the time to share your experience! 💛 We’re glad we could quickly make things right and that you’re enjoying your earrings—they truly sound like a perfect fit for you. Hearing that you’d consider ordering from us again really brightens our day. Your trust and support mean so much, and we can’t wait to delight you with more pieces in the future! Warmest regards, The OOTDY Team
