Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
326 reviews
OntraportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enterprise-grade CRM, built for growing businesses.Ontraport fuels your marketing, sales and support in one place — without the complexity and high costs of traditional all-in-one platforms. Designed for growing businesses, Ontraport combines CRM, marketing automation, payments, email and SMS marketing, forms, landing pages, and memberships in a single connected platform. Any business process. Any customer experience. Anything you envision — it's possible with Ontraport. Your team has its own way of operating, and Ontraport gives you the freedom to create systems your way without code or complex integrations. Start with a template or customize from scratch to build exactly what your business needs. Start your free trial Book a discovery call Visit our site
Ontraport (ontraport.com) has 326 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
326 approved reviews, newest moderated first
I didn't get a true onboarding to Ontraport when I started this job...so I've learned a lot along the way. Luckily, Ontraport is very user friendly and their customer service reps are absolutely incredible.
By Support
Response from Ontraport· Jan 26, 2022
We're always here to support you and your team! Thanks for the feedback.
Five stars for customer support! Any time I need a question answered or to know how to fix an issue, I can chat live with an Ontraport support person. They are always pleasant, patient, and helpful.
By Stacy
Response from Ontraport· Jan 26, 2022
Thanks for sharing your experience, Stacy!
I rely on "chat" support to save me time when problem solving issues for my business's various internet platforms ... yet many times, "chatting" ends up being an inconvenience due to glitches, slow response times, multiple verification processes, chat bots and generic answers, chat rules, etc. NOT WITH ONTRAPORT!!! I have been a customer for several years and I always look forward to connecting with one of their support agents. The exchange IS ALWAYS upbeat, refreshing (even comical). I often feeling like I am connecting with a super awesome friend. They treat me as a very valued customer. Are patience. Have a genuine interest in my success. Crazy fast and extremely knowledgeable support. I've never had an issue that was not solved in one brief exchange. And that's just the support team. In terms of marketing, there is NOTHING I haven't been able to accomplish with all the bells ans whistles of the features of their platform. And I haven't even begun scratching the surface of what is available to me. Hands down best money I spend monthly to support my business!
By Clara M.
Response from Ontraport· Jan 26, 2022
Thanks for sticking around the last few years, Clara. We love hearing your feedback and are so delighted to hear that our software and our support have made an impact on your business –– it's why we do what we do. Thanks for the five stars!
Rashelle Monet is amazing! Kyle is amazing! The entire tech team at Ontraport provides over the top service. This one/one personal support is the #1 reason I 💗 Ontraport!
By R R.
Response from Ontraport· Jan 26, 2022
We'll pass your positive feedback back to our team. Thanks Rachel!
We love Ontraport for campaigns and contact management. Ontraport support is always so helpful. Rashelle was amazing tonight!
By Misty W.
Response from Ontraport· Jan 26, 2022
Happy to hear the software and our people are providing the support you need. Thanks Misty!
The customer service is the best ever. I'm not very techie so it helps so much!
By Heather
Response from Ontraport· Jan 26, 2022
That's what we're here for, Heather –– the non techies hah! Thanks for your feedback. :)
Rachel was AWESOME! She walked me through each step of the way and allowed time and space for my questions. She provided multiple screencast videos to ensure I understood her instruction and stayed on the chat while I made sure I could appropriately follow the directions. After which she double checked my work and troubleshooted with me. So impressed and EXTREMELY appreciative!
By Taylor E.
Response from Ontraport· Jan 11, 2022
We're so happy to hear you got the support you need, Taylor. Thanks for the awesome review. :)
Great customer service! Thanks! The support was amazing and they will not leave your side until the problem is solved!
By Cielo - Temple Body A.
Response from Ontraport· Jan 11, 2022
Thanks for sharing, Cielo!
