Awesome Service
Their great care with customers and returning customers are great they take pride and care for their customers and they make it a great experience to make customers like myself return
By SHUNTE L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
544 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OMI Jewelry is your trusted source for luxury watches and beautiful custom jewelry. Brands include Rolex, AP, Patek, Hublot, Breitling, Cartier and Chanel.
Omi Jewelry (omijewelry.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
544 approved reviews, newest moderated first
Their great care with customers and returning customers are great they take pride and care for their customers and they make it a great experience to make customers like myself return
By SHUNTE L.
I had about 4 orders with OMI jewelry out of the 4 only one was shipped out exactly what I had ordered the other 3 orders were delayed giving other options that I didn’t want refusal of refund beware do not purchase from them it seems nothing in the website is on stock they wait for you to purchase then they order it which delays it even more and then they deny you from a refund making you wait months to receive the item you ordered
By Ramiro G.
Non-Responsive and Disappointing Customer Service! This company only seems interested in helping you when you’re making a purchase—after that, customer service is nonexistent! I ordered a bracelet that was smaller than the sales representative recommended for my 7-inch wrist. I needed a size 20, not an 18. Additionally, I purchased a Juste Un Clou bracelet, but it arrived chipped. I returned both items for exchanges, but despite multiple attempts to contact the company via chat, phone, and email, I have received no response. They currently have both my returned merchandise and my payment. This lack of communication and resolution is unacceptable!
By Bev
Sell fake Jewelry. Won’t issue a refund for selling the fake jewelry after being exposed
By Erin M.
Item was better than described and a show stopper at Christmas.
By Neyl W.
Purchase a beautiful Rolex diamond bezel pink pearl from omi jewelry for my wife for Christmas. It was amazing. She loved it. It was a little tight and we went to the store to have links put in. The customer service was excellent. I even had them fix my diamond bracelet that I had Purchase and the experience was great. Will definitely Purchase more jewelry or watches from them.
By Makesi O.
I’m happy with my purchase.The transaction started with a misunderstanding about the watch but, Jonathan took the time to call and ensure that I received the order and a gift for the inconvenience.They want their customer to be happy about their experience.
By Alisha
The Rosary was exactly what I was expecting, if not better. Price was great and customer service was good.
By John M.