Exceptional customer service.
Exceptional customer service.
By Joshua W.
Response from Omi Jewelry· Feb 3, 2021
Thank you!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
544 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OMI Jewelry is your trusted source for luxury watches and beautiful custom jewelry. Brands include Rolex, AP, Patek, Hublot, Breitling, Cartier and Chanel.
Omi Jewelry (omijewelry.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
544 approved reviews, newest moderated first
Exceptional customer service.
By Joshua W.
Response from Omi Jewelry· Feb 3, 2021
Thank you!
Love the Watch and it arrived as shown but... I had asked the watch band extended for sizing and fave measurement but when got watch too tight. Only contact by email.
By Mashha
Response from Omi Jewelry· Feb 3, 2021
Thank you!
Great jewelry!
By Lonneshia B.
Response from Omi Jewelry· Feb 3, 2021
Thank you!
You don't typically get such a personalized and intimate level of service when buying products online nowadays...OMI is different. Walter Hoffman in particular has been a big help to me, and I'm sure I will use his services again.
By Jake
Response from Omi Jewelry· Jan 5, 2021
Thank you !
This transaction happened just as it should have. The process was smooth and the merchandise arrived promptly (2 days). This is saying a lot with just how bad customer service has went downhill at most places. I love the merchandise and will definitely be doing business again with Omi. Job well done!
By Gil D.
Response from Omi Jewelry· Jan 5, 2021
Thank you !
Walter was awesome from the moment he answered the phone. Fast, friendly service and absolutely gorgeous product. We would definitely order from OMI and Walter again!
By Malia and Rob S.
Response from Omi Jewelry· Jan 5, 2021
Thank you !
This was my first time purchasing a watch from this jeweler. The communication and customer service was excellent. The sales rep was extremely responsive. I would highly recommend.
By janet M.
Response from Omi Jewelry· Jan 5, 2021
Thank you.
Great professional sales experience
By Aram
Response from Omi Jewelry· Dec 30, 2020
Thank you !