Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
565 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
OmegaXL (omegaxl.com) has 565 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
565 approved reviews, newest moderated first
Great experience pausing auto shipments for a couple of months.
By TI
Response from OmegaXL· Jul 30, 2025
Hi TI. Thanks for sharing your experience! We're so glad to hear that pausing your auto shipments was smooth and hassle-free. If there’s anything else we can help with, we’re always here!
I needed to change my auto ship date and this was accomplished with the live chat. It was easy to do , which I appreciated
By Pam S.
Response from OmegaXL· Jul 30, 2025
Hello Pam. Thank you for your feedback! We're so glad to hear that updating your auto-ship date through live chat was quick and easy. Making things simple and convenient for our customers is always a top priority, and it's great to know we hit the mark for you. If you ever need anything else, we’re just a message away!
I'd have to say the representative that help me. David. He was a breath of fresh air, very patient and knowledgeable. Very passionate about retaining me as a customer without making me feel pressured or bullied. And I can appreciate that I used to be a customer service representative that I had very similar tactics like him. Very relatable, super understanding and above all patient and professional.
By M. A. B.
Response from OmegaXL· Jul 30, 2025
Hi M.A.B. Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that David made such a positive impression. His patience, professionalism, and genuine care for our customers truly reflect the values we strive for every day. It’s especially meaningful to hear this from someone with a background in customer service—you know how much of a difference it makes when someone goes the extra mile without making you feel pressured. We’re lucky to have David on our team, and we’ll be sure to pass along your wonderful feedback to him.
Tried to increase my auto ship order online and could not do that. Forced to call the 800 number after 2 1/2 hours of waiting for a call back. I called again. I waited one hour and got someone to answer. that makes no sense to me if I was in line from the first call. I was told there was an unusual volume of calls going on so there is an increased wait time. every time I have called this company for years I get that same recording every time I call. Either you don’t have enough employees to handle your volume or you don’t pay a living wage so you can have enough employees. Your wait times are terrible. I will say this. Your product works for myself and multiple friends. The only reason I’m not telling you to shove it! Clean up your call time wait! No Excuses! One of your customer service reps who I finally got thru to was outstanding. I only know his first name…Hector. Give the guy a raise!
By Robert H.
Response from OmegaXL· Jul 29, 2025
Hi Robert. We appreciate your feedback and apologize for the difficulty you have experienced trying to reach us, as this will help us improve our customer experience. Our Customer Care team is conveniently available online via live chat and email - in case you need to reach us again in the future. We're happy to hear that Hector was able to assist you with your account! Thank you.
The agent was great and was able to help me. The only thing was I had to wait for a while to chat with an agent but I am overall pleased with the service I received.
By Carol P.
Response from OmegaXL· Jul 29, 2025
Hi Carol. Thank you for sharing your experience with us. We're sorry to hear about the wait, and can assure you we are working on this. It is always our pleasure to assist you! Thank you.
Mike was a great agent, very kind. It was great working with him!
By Eva C.
Response from OmegaXL· Jul 28, 2025
Hello, Eva. Thank you for sharing your feedback. It is greatly appreciated. It is always our pleasure to assist you. Thank you!
They made it easy to pause the autoship
By Clyde
Response from OmegaXL· Jul 28, 2025
Hello, Clyde. Thank you for sharing your feedback. It is greatly appreciated. It is always our pleasure to assist you. Thank you!
Was very easy to use and quick.David was very good assisting.
By Robert W.
Response from OmegaXL· Jul 28, 2025
Hi Robert. Thank you for sharing your feedback. It is greatly appreciated. It is always our pleasure to assist you. Thank you!
