Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
800 reviews
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In 1973, a group of climbers, skiers, and outdoor enthusiasts established/founded Oregon Mountain Community (OMC) in Portland, Oregon. Since 2007 Our website has been filling orders on www.omcgear.com. Our team of outdoors enthusiasts is dedicated to providing you with the best experience possible. From recommendations and demonstrations, to stories from their most recent climb they are here to help you enjoy your shopping experience.
Omcgear (omcgear.com) has 800 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
800 approved reviews, newest moderated first
Since I'm on the other side of the country, I chose 3 day select. Honestly, my purchase shipped and arrived faster than I expected. It was packaged perfectly and was everything I dreamed of. I will definitely be ordering from this company again. Thank you!
By Mary
I purchased a North Face Jester backpack from OMCgear (via Amazon.com) and could not be more happy with the product! Also, I am super impressed with the shipping - it came the very next day! Now that is instant gratification! The item was packed very well, and I am very happy with it. I would buy from OMCgear again in the future without reservation. Thank you for the excellent buying experience!
By R S.
I placed an order following a link from a cashback website Activejunky where OMCgear advertises a 15% cash back. Despite my purchase being tracked and complying with all their conditions (no coupon codes etc), the company just decided to deny cashback on a whim. False advertising to say the least. I will be refusing the delivery of my order and will not do business with them again.
By Irin
Response from Omcgear· Feb 18, 2016
Hello Irina, Thank you for your recent order #100108476 with Oregon Mountain Community. I see the review you left about your experience with us on trustpilot and would like to address your concerns. Oregon Mountain Community is in no way affiliated with the website you cite in your review (active junky). Coupons are uploaded to that website by consumers, much to the dismay of retailers like us. I am contacting the company immediately to address their false advertising for your benefit, and for ours. Those coupon are mostly invalid, but we can do nothing to remove it from the internet at large -- they will haunt us forever, it seems. If you would like cash back for your transaction, you will need to contact the company that is advertising cash back: active junky - -not Oregon Mountain Community, as we in no way advertise such a service. It would mean a great deal to us if you would edit or remove your review of us on trust pilot, as it is simply not true. Thank you, Customer Service
My son's cross country skate boots fell apart and I heeded to replace them but could not find a pair in his size in locally. Searched on line and finally found a pair in his size. This was the middle of the week and and he was scheduled to ski on Sat. They were ordered and received one day later. I was extremely happy to receive them so quickly. Recommend charlie
By charlie V.
This is a great outdoors goods store, both for the local community in Oregon, as well as for online shopping and purchasing. They have a great selection, are prompt in shipping, clear in communication, and very flexible about returns and exchanges. Definitely recommend.
By Munib J.
My online experience was perfect. I was shopping for a specific North face backpack and found it for $15 less than all other stores. I received a free Northface water bottle as a bonus! Shipping was free and was shipped within an hour after ordering. I will definitely shop here again!
By Melony
I ordered boots online for work, a position where I am on my feet for about 16 hours per day. I wore the boots in my home for about an hour to see if they could be broken in to where I could wear them on a daily basis. After about an hour, I determined that the boots were not comfortable, and shipped them back to the store for a return. After two weeks, I received an email from customer service offering me only 70% of my purchase price for the boots to be returned or 100% for an exchange, saying the boots were returned dirty! I offered to pay a 10% restocking fee, but refused to pay 30%...especially since they were obviously willing to keep my money in pocket and offer 100% if I spent it all back with them. We finally "settled" on 20%, but in the end I was out $80 including S/H. Not happy with customer service at all, and WILL NOT ORDER FROM THEM AGAIN!! BEWARE ordering items from this company IF THERE IS ANY CHANCE YOUR ITEM WILL NOT WORK OUT...not only will you be out S/H, you will be out whatever they decide is fair!
By Mary O.
Response from Omcgear· Jun 15, 2015
Mary, I understand you are frustrated. This is a lose lose situation for all parties involved. We are not trying to profit off these boots. We are in the business of selling new equipment. When customers purchase from our company they do not expect to receive boots with dirt embedded in the soles. When we receive boots that are dirty we have no options for resale. We wanted you to get a pair of boots that worked for you, that is why we offered a store credit. You opted for cash back and we obliged. The overall fee was $45. Our returns policy clearly states that all returns must be in unused, resell-able condition and all returns are to be done at the expense of the buyer. These policies can be found here: http://www.omcgear.com/returns. If you have any other questions/concerns please let us know. -OMC Customer Service
My purchase of a Marmot Down jacket from OMC gear was great. The price was right, and they did a great job of getting the jacket to me on time. Ihave no complaints, and would definitely buy from OMCgear again.
By Brad
