Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
262 reviews
Octopus Energy USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
262 approved reviews, newest moderated first
The customer service is wonderful. The rates are great! I was seaching for an electric company that checked all the boxes. Enviromental stewardship, friendly service, and most important, great rates that don't penalize me for using less than 1000 Kw.
By Marshaincc
I've liked being with this company for 1yr so far. That said, there are many stumbling blocks when dealing with website and app. I believe these will be worked out in time, but it IS frustrating in the meantime. Customer service over the phone (in the US) is stellar! Very very friendly and helpful. The email, I'm less sure about. Don't know if I was dealing with the UK by mistake, but I had to keep poking for a response, got passed around to different reps, and after weeks never got a resolution. A 5-minute phone call cleared it all up. The disconnect between UK and US is a bit strange--definitely leads to confusion as evidenced in many reviews on various platforms. The complaints about limited app and website functionality (in US) are accurate. I am patiently waiting for these to get more robust because I like the business model and really want this company to flourish here
By Zanzibar B.
excellent service, well explained, always in the shoes of the customer, making sure we pay less!
By Mike R.
I emailed a question to the address given since it was after office hours. I received a quick and helpful answer from Brian. I then asked another question, which was also answered quickly. I'm looking forward to working with this company.
By Linda J.
Brian was extremely responsive to an issue with ERCOT and solving the problem with signing up for service with Octopus. Unlike other energy supply companies I have dealt with, there was almost no wait to talk to him or I could leave a message and got a quick call back. I also was very impressed that I could talk to him each time I had further information, instead of having to explain from the start with a new person with each follow up call. Best customer service I have dealt with in a long time!
By Nancy
New customer, just signed up today with Octopus Energy. Marie Van Den Broecke was my rep and she could not have been any more helpful, professional, and very pleasant. I look forward to this experience.
By Jay M.
Octopus has just released a new version of their app. My impression is that they have not bothered to do any testing. It is so full bugs that it is impossible to use . They have to cheek to praise their customers for finding the bugs that Octopus should have found in its own testing. They are now on the third release of this version app and it is still a pile of horse manure. Major functionality is missing such as Meter Readings
By peter J.
Response from Octopus Energy US· Mar 21, 2022
Dear Peter, Thank you for taking the time to leave feedback. I beleive this review is in relation to the UK app. This Trustpilot page is for our US customer base who use a different app due to the differences in the energy industry over here in the states. I understand our British team have been working with you to find find resolution. Wishing you all the best, Kelly
Had a gentleman called John from OctopusEnergy a pleasant conversation with him pleased OctopusEnergy is still out there and looking after their customers.
By Irene T.
