Octopus Energy USReviews of octopusenergy.com

Clarissa is a great customer service representative and every time you call Octopus Energy she will answer all your questions kindly, I recommend to ask for her assistance! She and every one that answers the phone when you reach the company will give you an outstanding service.

Spoke with Eric this afternoon and he was very helpful. He explained things very clearly. I am very happy with Octopus Energy.

Awesome Customer service They handled my situation promptly and efficiently.I was quite satisfied with the service

I called Octopus Energy to discuss why I was charged two different Oncor delivery charges this month & your CSR Eric explained that Oncor’s price changes once a year & that happened during the month. We also spoke about my contract expiring in a few months & he was extremely helpful with ideas & suggestions how I can remain with Octopus Energy. I was impressed with him & with Octopus’ cancellation policy & overall efforts to retain customers.

I had made an error with my Direct Debit. I emailed Octopus and within an hour Courtney had sorted it and communicated with me clearly and professionally. I have always found excellent customer service when dealing with Octopus.

Good customer service

Eric made transferring our electricity service to our new house a breeze.

Spoke to Charlotte today in cus service and oustanding help. I have received consistent excellent customer service from OE being able to send email which gets responded to. I can call and get to speak with someone in less than 1 hour (which is what I experience with my current provider). So helpful thank you.