NutrisenseReviews of nutrisense.io

I’m really impressed with this program so far. They’re attentive when there is any kind of tech issue (has only happened once) and quick to resolve. The nutrition program is also fantastic and I love the insights the app offers.

Had an issue with trying to resubscribe back up to a CGM subscription, reached out the customer support and we were able to work through many of the issues if not all of them and above and beyond. Keerthy from support did a stellar job at making sure my concerns were addressed. Above and beyond for sure! ☺️

I love that it’s personalized to me and my life and schedule.

Customer service has been great. Every time I have had questions or a problem with my sensor they have gotten back to me and taken care of things quickly.

Do not use this service if you expect good customer service. CGM delivery is impossible if you switch from one to the other. I missed 7 days of monitoring due to their error and they gave me $25. The Dexcom readings were inconsistent. I placed an order to switch back to the Libre monitors and they acknowledged receipt of change but sent me Dexcom again. The app is okay. Nutritionist support has been good. It’s pricey and they need serious customer service support overall

When I first signed up the Libre 3 monitors were backordered nationwide so my first delivery was delayed by almost a month. There were also some issues with completion of my health history to qualify for shipment but the customer service was excellent and responsive to these issues putting my account on pause until my first shipment went out. They even issued a credit on my account for the problem of not having the monitors in stock. To solve the issue of completion of the health history required interaction with customer service again and I received excellent customer service advice which required uninstalling and reinstalling the app. I also had trouble following a video for application of my monitor which was for an older version that required assembly and arming. While inspecting my newer ready to apply device I inadvertently activated the application sleeve, exposing the monitor. I thought I could apply it manually, which I did by squeezing it into place. It activated but I never got readings so I contacted customer support again and explained what happened and they helped me troubleshoot it to ultimately find it was “misapplied”. So I applied the 2nd monitor that was shipped and it has worked like a charm. After a week of wearing it and eating my normal diet I have learned a few things about changing the timing of what I eat to see improvements in avoiding glucose spikes and spending more time in the “Green zone” without actually changing what I eat, as well as improving my daily score. They also sent me a replacement very quickly for the one I had misapplied. So after a few missteps early on with the help of great customer service I am very pleased with how it’s working.

Jennifer was very helpful and patient, with all my questions

Jennifer Rivera, request 174818, was awesome. Super prompt and quick, easy to understand directions. Very nice person.