Nordik RecoveryReviews of nordikrecovery.com

Nordik Recovery was fantastic to deal with. I was able to get one of the single units from their launch. They understood the disappointment of a short delay from the original ETA, and more than made up for it with clear communication and a free Nordik Recovery robe for the troubles. It was a very kind gesture. It’s been a part of our regular routine since it landed. Highly recommend!

The sauna I received was so bad. And the customer service was terrible!! 😡

I recently purchased the Ultimate Pro package from Nordic Recovery, including both the ice bath and the chiller unit. From a product standpoint, it generally meets my expectations. Unfortunately, I cannot say the same about the customer experience and after-sales support. It is virtually impossible to speak directly with a representative. All requests must be submitted through a form or by email, and response times are often measured in days rather than hours. When an issue requires multiple exchanges, each reply results in another lengthy wait, meaning that even a relatively simple problem can take weeks to resolve. In my case, I also discovered that the documentation provided did not match the model I received. The manuals appear to be outdated, creating unnecessary confusion and raising numerous questions, particularly regarding maintenance and operation of the unit. This leads to avoidable frustration and additional support requests. I get the impression that the company faces significant challenges with its customer service processes and case management. This is especially disappointing considering the premium price point of the product. If you are considering purchasing from Nordic Recovery, I strongly recommend evaluating other suppliers as well and paying close attention to the quality of the after-sales support being offered. For me, the product itself is satisfactory, but the overall experience has been very disappointing. The lack of accessibility, slow response times, and difficulty obtaining effective support turned what should have been a straightforward experience into a significant source of frustration. Future buyers should make sure the level of customer support meets their expectations before making an investment of this magnitude.

We’re extremely happy with our sauna purchase from Nordik. From start to finish, the overall experience was excellent. We did run into a few installation issues and needed to replace a damaged bench, but the customer service was outstanding every step of the way. We were in direct contact with one of the owners, Justin, and he went above and beyond to make sure everything was taken care of and exactly right. He answered all of our questions promptly and was incredibly helpful troubleshooting a few concerns we had around heat-up times. We really appreciated the one-on-one consultation and the genuine care and attention given to all of our questions and concerns. That level of customer support made a huge difference. We absolutely love our sauna—both how it performs and how it looks. We get compliments on it from everyone who sees it. Beyond that, we’re enjoying the long-term wellness benefits and feel great about our decision. We did a lot of research on materials and overall build quality, and Nordik stood out above the rest for their wellness-focused craftsmanship and thoughtful design. We would highly recommend Nordik to anyone considering a sauna.

Very frustrating start, but improving. I'm updating my review based on the ongoing experience. Note that Nordik are a small, growing company, so have a small staff. May 2026 - I ordered the Prestige Cold Plunge and the 2 person infrared sauna. total around $10k First the cold plunge. they don't tell you it weighs 240lb and is extremely difficult to move. It took me four days to get through to customer service who told me to use lifting straps. That didnt work for us after an hour of heavy work. We intend to have movers do it for us. I have suggested to them to provide the moving straps as a minimum with orders., but it needs to be clear that you need help moving this. The sauna arrived a week ago- fairly easy to put together apart from the door where i had to re drill holes for one door bracket - a common issue it seems, but I gather they plan to change this design. The door magnet does not work given the positioning, and so the door wont stay closed. They are sending me an additional magnet to address this, but it is a design flaw. Again, lack of communication and lots of stressful chasing. finally the owner called me and was pretty good about addressing concerns and seems to be addressing minor issues like - the instruction manual! My biggest issue was the primary heat panels on the back wall didn't work. it turns out, they aren't faulty but the instructions were not clear in the booklet (they are also updating this). there are two knobs on the panel which appear to be volume controls for the speakers. they are not, they are for the heat and need to be on maximum. The biggest issue is that customer services are slow, due to the growth in demand. they need to improve their information, FAQ's etc to reduce the need for customer service. Overall a stressful week as i wasn't hearing back, but the issues weren't as big as we worried. much of this seems to be growing pains in a small company.

I love my sauna! it is absolutely amazing! it checks all the boxes. There were some engineering issues that I had to repair, particularly with the glass door unable to stay closed. Otherwise it is perfect. I am thrilled!

UPDATE: Owner of company reached out to me after review received. Personal phone call to discuss issues from before and a full replacement of chiller. Very pleased with how my original issues were taken care of. Was professional and indicated that their team are really trying to mitigate issues from past by updating products and focusing on quality and longevity.

The product was delayed for months. When I finally received it - the glass was shattered. Was told a new pane would ship that week and instead it took another 3. The new package was missing the door seal - took another 2 weeks to get that. Customer service is awful - no one answers the phone, emails take forever. Would recommend going with another company if you are looking for a good customer service experience.