Nordik RecoveryReviews of nordikrecovery.com

I ordered my sauna on November 28, 2025. My order arrived in late March of 2026 with a broken cover for the top and a missing sealing strip. While the company was fast to respond and did send a replacement sealing strip, it is now October, and I still have an unsatisfactory resolution for the broken top cover. This may be insignificant to some, but for me, my sauna is positioned in a place where the top is very visible. They offered me money with the excuse that "they did not know how to ship the top". When they finally shipped it, I received the new top, cut into 2 pieces, with the explanation that this is the new top. And while better, it is not what I purchased. I bought this sauna for function AND aesthetics..like many other people. If I had known that if was going to look SO cheap and bad in this regard would have taken my business elsewhere. My costco sauna looked better than this!

Went from having a very expensive clear light sauna 14 yrs ago that went with my house when I left … to this Nordik 2 man sauna. It arrived just amazingly packed!!! Very easy to put together with 2 people.. I am so happy with it and I already feel I am detoxing glyphosate, heavy metals when I sweat. If I could give it more than 5 stars I would!!!

DO NOT BUY THIS PRODUCT FOR OUTDOOR USE. IT IS NOT DESIGNED FOR OUTDOOR USE IN CANADA! I have posted my horrible experience with this company and the product in the online reviews. The whole experience terrible. This is the end result. When I chose the outdoor version of ice bath and compact pro chiller, their software added a sauna and other products into my cart. I was unable to remove them and finally got them removed with the help of customer service rep, Alicia. When I tried to check out, I found that if I did not sign up for regular orders of cleaning materials, costing about $147 every three months, I was unable to complete my order. Once again, Alicia helped me with this. She offered me a free set of cleaning materials for my troubles. Of course, they did not arrive with the order. When the order arrived, several pieces were missing. My technician followed the instructions carefully. One of the instructions required the technician to view the online video of the installation of the product. Nope! the video was not there. Then the instructions required a "Success call" with a technician. I booked a "Success call" and the technician reviewed his installation of the ice bath and chiller. The technician, Ramon, was an excellent communicator and said that the technician had installed the unit perfectly. As it was a very hot day, Ramon advised us that the unit should not be out in the hot sun as it will deteriorate and rot over time. I would need to build a cover for the unit to keep it out of the sun. THEN he said that the chiller could get somewhat wet, but not really wet, as in when it's raining. And THEN he said that the chiller could not be left outside in minus 0 degrees temperature. Wow! Nordik advertises it as a unit designed for outdoors. I'm not sure what country they think it can be left outdoors all year long, but it is not Canada. What a disappointment. Even returning the unit was a hassle. And I was unsure if I would get my money back. It took some time. Do not buy this product or anything from this company!

It's a well made product. I set it up myself in about an hour. It was pretty easy. It takes around 35-40 minutes of pre heating to get up to temperature but once its there it holds. It definitely gets a good sweat on. The music and lighting is a nice touch.

Excellent products and more importantly excellent customer service.

I have Nordisk sauna for over 4 month. It is 1 person infrared sauna. We are using and enjoying on avg 4 times a week So far no problems Assembly was easy. I need also to mention well engineered packaging. Great product

Sauna showed up and was super simple to put together no issues with missing parts or anything. Use it 3-4 times a week and works amazing. Good for the price point!

Very happy with my sauna. Ordering was easy, and delivery was quick. Assembly was relatively simple. I love the Bluetooth sound system and the coloured lighting options. Also appreciate the clean lines and simple design of the exterior. All in all I am very pleased and would recommend this product to everyone.