Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
176 reviews
NoctivioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Give yourself the gift of better sleep.At Noctivio, your satisfaction and sleep quality are our top priorities. We're confident that our products will transform your nights and brighten your days.
Noctivio (noctivio.com) has 176 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
176 approved reviews, newest moderated first
I've been using the tape and strips for a few months. The result has been better sleep and turning in my CPAP machine. I no longer worry about knocking it off the bedside table because the tape and strips give me movement freedom. My wife says my snoring has been greatly reduced since I traded the CPAP for the tape. The strips also give me some freedom from poor sinuses.
By John H.
During the checkout process, I found the setup to be unnecessarily complicated, which led to two additional items being added to my order that I did not intend to purchase. As soon as I noticed this issue in the final step, I immediately emailed customer service to cancel the orders. However, despite my timely communication, the items were shipped out anyway. I am deeply disappointed with this experience and feel it was both unfair and misleading. I contacted Noctivio customer service request an RMA, but they did not provide one or their return address. Instead, they stated that I must cover the shipping cost and they will deduct $7.99 for processing from my refund. It's just another way to take advantage of the customer. I'm not the only one being misled by this article company. One quick note their phone number is FAKE.
By tuan V.
Response from Noctivio· Feb 24, 2025
Hi Tuan, I want to address your concerns directly and clarify a few things. We take customer satisfaction very seriously, and while I understand your frustration, it’s important to be accurate about the situation. Your order was returned without an RMA (Return Merchandise Authorization), which means we had no way to track or properly receive it. Our team informed you of this process in advance, yet the return was made before we could provide the correct instructions. This unfortunately made things more complicated on both ends. That said, we’ve recently updated our policies to be even more customer-friendly—we now accept returns even after the product has been delivered, and we no longer charge any restocking or inspection fees. We’re a small, family-run business, and while we’re still refining parts of our system, our priority is always to make sure every customer leaves happy. Despite the complications with your return, I have personally issued you a full refund. I’ve also sent you a private email to resolve this matter and hopefully win back your trust. Please check your inbox, and I’d love the opportunity to make this right. Best, Mike Founder, Noctivio
Noctivio is a big rip off. I placed an order and realized I could not use them. In the same email I tried to cancel the order but it had already been placed. In 30 seconds? They would not cancel the order and instructed me how to send it back I did and they refused to give me my money back. Go to wal mart or Amazon if you’re going to buy this product. Don’t go to their website
By Katherine
Noctivio mouth tape has been a wonderful effective alternative to using CPAP
By Gene T.
Mike and Noctivio do what they promise! Their mouth tape works perfectly to stop chronic dry mouth and snoring, and they ship to me automatically every month. One of the best companies I've worked with and I would recommend to anyone, without hesitation!
By ron R.
I have a subscription and delivery is always on time. Works great, keeps me from snoring and waking up with dry mouth.
By Dawn H.
I've tried numerous types of products to reduce my snoring while sleeping and dry mouth in the morning. Before I bought one of those noisy and bulky sleep apnea machines, I decided to give one more product a try. Noctivio took a few nights to get used to as it was somewhat tight across my mouth. But after a week or so, I became used to it and aside from it being a bit uncomfortable taking it off in the morning, I have grown to love it! I just purchased my second order and am thrilled that I'm able to stay machine free!
By Anne
I feel I was overcharged by the site like others have also stated. The tape didn't work well with my facial hair as advertised, even when trimmed short. Took a little time but they did get back to me about a refund.
By Daniel F.
Response from Noctivio· Feb 19, 2025
Hi Daniel, I’m really sorry to hear about your experience, and I appreciate you bringing this to my attention. I’ve just sent you a personal email to make things right, and I’d love the opportunity to resolve this for you. Please check your inbox, and I look forward to hearing back from you soon. Best, Mike Founder, Noctivio
