Nitecore StoreReviews of nitecorestore.com

Dear Nitecore I like your quality product but for your company reputation moral value is very disappointing and distressing I just Brough a nitecore Toini 3 see attach receipt invoice amount to $85 Singapore dollar and another titok platform selling at $37. I agree you selling to your seller dealer because they buy in bulk quantity. However, I feel like a fool going to your prestigious original company website to buy your products believing that buying your products in your platform is quality and fair pricing. What a disappointing fact that in titok platform is selling at $37 half of the price. Maybe, your company will say is a counterfeit product not the real thing I totally agrees it happen nowadays using other people brand On the contrary, it also very much reflected that your company do not have strong legal enforcement to your brand name. Or on my own opinion your company informally allow this practice and close your eye to it. On final note please unscrible me from your nitecore newsletter the i to me is more damaging, not trustworthy information. All I can say is no more nitecore brand for our family Thanks And no thanks

Purchased a Nitecore EDC29 from an authorized seller. The light has a known defect which causes the main switch to fail. The seller, Edisonbright doesn't respond to emails, Nitecore Service tells you to contact Nitecore China, US, who tells you to contact Nitecore Store, who, you guessed it, tells you to contact Nitecore Service in an endless loop of passing the buck. I have had 2 Nitecore flashilights and both failed within weeks. Nitecore, Olight, Fenix, etc. are all Chinese companies that knowingky sell faulty prducts and will not honor their warranties.

The Nitecore Store located in Austin, Texas provided me with fabulous service. Although they do not deliver to Australia where I live, I was able to buy from this store 2x tail caps for my Nitecore flashlight MH25 GT through a relative who lives in Maryland, USA. My order was delivered to her and she in turn posted my order to me. The problem was the items I ordered were the wrong part. I sent an email to Nitecore store explaining my problem. I promptly received a reply from Wyatt C from Customer Service who offered to send the correct tail caps for free, without having to return the tail caps I ordered. All I have to pay was the shipping cost to my relative's address in Maryland. I'm so delighted with this outcome. Thank you Wyatt C of Nitecore store in Austin, Texas USA!

I've been using Nitecore Flashlights for about 9 years. I bought the first one at a different online store and was referred to Nitecorestore when I experienced problems. They provided solid service (the light was still under Warranty) and as their products evolved, they became my Go-To lights for daily carry. They performed so well that my whole family is not using them as well as many of my self-defense students. My latest purchase is currently in transit and when I realized that I had forgotten to clarify one specific point and contacted them about it, I had a response within a day with the missing details and an offer to return the light for a full refund if it did not work out for me.

I am a military reservist who trusted Nitecore for my tactical gear, but my BP23 Pro suffered a complete zipper failure. Nitecore HQ offered a resolution for the failure (Case #1109679853794433), yet they are now dragging their feet and refusing to follow through with a fair solution. ​They redirected me to their 'Official' AliExpress store, which offered a laughable $10 discount for a failed $150 bag. Nitecore’s 'Lifetime Warranty' is a hollow promise. They ignore final emails and refuse to stand behind their own proposed solutions. If you need gear that actually works and a brand that has integrity, look elsewhere. Absolute failure of customer support.

DO NOT BUY, BATTERY PACK WILL WORK SELDOMLY, UNSAFE AND UNRELIABLE

I've purchased THREE usb a to usb c cables directly from their website for charging their battery banks that have failed within less than a few months of regular use some years ago. With the way they changed how their website looks over time, either my review calling them out on their cable quality was well-hidden, or it was just flat out removed until I logged into my account to publish it AGAIN because it 'magically' disappeared. I have no longer supported them as a business since then. Now, the only cables I see on their website are ones with colored accents on them (yellow/blue).

USELESS. They were incapable to offer service or support for a Nitecore Product. Even though it was purchased from overseas, the local represents NiteCore, but doesn't support them. Noe were they willing to provide a referral to another company who might be capable to provide the repair work needed. USELESS; POOR COMMUNICATORS; Neo-FRAUDULENT in the their representation. Maybe the ACCC needs to look into their practices and failure business and representation model. Look elsewhere for more reputable products that can get the support needed when needed.