NikonReviews of nikonusa.com

ABYSMAL customer service! I purchased nearly $3K worth of camera equipment. A flyer in the box offered free access to a training video for my mirrorless camera from the Nikon School. Just create an account, register the equipment, and I'll receive an access code. I jumped thru all the hoops, but no access code arrived. Waited a couple of days, checked spam, yadda yadda. Called customer service and explained the situation. I was told they could add the video manually and it would take 48 hours. Checked my account after two days; nothing there. Checked again four days later; still nothing. Today I called Nikon and was told it hadn't been done (DUH) and then they told me it would take ANOTHER 1-2 days for the video to be added to my account. I then requested escalation of my case, and they connected me with a supervisor. Said "supervisor" gave me the runaround for nearly an hour, lots of song and dance about sending my case "upstairs". After nearly an hour on the phone with him, I STILL HAVE NO TRAINING VIDEO and no answer as to when/how this will get resolved. I do not believe this "supervisor" was actually a person in charge in any way, as he just kept repeating the exact same lines I'd gotten from two other CS reps and had ZERO ability to actually help. I finally gave up and will go watch some YouTube videos. Based SOLELY on this experience, I won't be buying anything more from Nikon.

I bought a rangefinding scope from Nikon. It had a lifetime warranty. It failed after a number of years and I sent it in to get fixed. Nikon had left the hunting optics market so they offered me a warranty by allowing me to purchase $1700 worth of merchandise but would not give me my money back. I bought $1700 worth of merchandise I did not need or want. At one time Nikon was a high quality product. I will not purchase anything from Nikon again.

Extremely Disappointed With Nikon Lenses and Nikon Customer Service I purchased Nikon progressive lenses in Canada and paid approximately $650 CAD for the lenses alone, specifically because I trusted the Nikon name and expected premium quality, durability, and customer service. Unfortunately, my experience has been extremely disappointing. After an issue with my original prescription, the lenses were eventually replaced with Nikon progressive lenses made according to my updated prescription. However, in less than one year, the replacement Nikon lenses became cloudy/hazy and began causing significant glare and light scattering at night, which is particularly disturbing while driving. For premium lenses at this price, I did not expect this kind of deterioration in such a short period. When the optical store refused to take responsibility, I contacted Nikon Lenswear Canada directly through their contact channels and explained the situation in detail. I received no meaningful response. I then contacted Nikon customer service by phone, hoping that Nikon would at least investigate the quality of its product. Unfortunately, I was extremely disappointed by the response. I did not feel that my concern was taken seriously, and I was offered no meaningful assistance or reasonable solution. I understand that Nikon may not be responsible for an optometrist's prescription. However, my complaint to Nikon concerns the quality and premature deterioration of Nikon-branded lenses and Nikon's response when a customer reports a potential quality problem. I paid a premium price because I believed I was purchasing a premium product backed by a reputable international brand. Based on my experience, neither the durability of the lenses nor the customer support met those expectations. I have lost confidence in Nikon Lenswear. If this is the level of support provided when expensive Nikon lenses develop a problem in less than a year, I cannot recommend Nikon lenses to others.

Generally, the tech support folks are not that knowledgeable. I did get one guy, Tony, who was spot on, others, not good. SnapBridge is hit or miss. Nikon leadership should be ashamed at how poorly this app operates. The set up is a nightmare. I suggest they outsource this app to Adobe to redesign it from the ground up. Also, and I might wrong about this, but it seems that the support people are working from remote locations. It is often difficult to hear them and there are distracting noises in the background. The cameras are amazing, the support not so much. Sooooo much different from Canon in that regard.

I am extremely frustrated with the Nikon Z6III. Within the first year of ownership, the rubber grip on the camera body failed and broke, which is unacceptable for a high-end, expensive piece of gear. When I reached out to Nikon Support to resolve this, the experience was incredibly rigid. They initially categorized a basic hardware failure as "maintenance" rather than a warranty issue. Despite my request for a simple replacement part to fix the issue myself, Nikon repeatedly refused, citing "company policy" against providing parts for self-repair. Instead of a practical solution, they forced me into a process that requires paying to ship my camera to their service center for an "evaluation" where warranty coverage is not even guaranteed. Nikon is prioritizing bureaucratic policy over customer satisfaction. If you are considering this camera, be aware that you are on your own if the build quality fails within the warranty period

Nikon products are excellent. They are responsive to my questions and concerns. I now own 3 Nikons.

I called the support line to located my camera because FedEx removed the packing slip from the box before shipping it to the Melville location. I was concerned the camera would not be routed properly or not be connected to my account. The guy on the phone was very condescending, argumentative and somewhat rude. He was telling me how the process was to work which didn't match the instruction online. Telling me the paper I was to put in the box was not a packing list when it says clearly in red ink PACKING LIST.

Terrible customer service. They fo not know their product Dont buy a Coolpix 1100. It will not connect an iphone even though they claim it will on their app