Nicoletta CarloneReviews of nicolettacarlone.com

Response from Nicoletta Carlone· Jan 11, 2025

Hi Nina, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to make this right for you. Our number one priority is your happiness, and we stand by our Happiness Guarantee. If you’re not fully satisfied with your purchase, we encourage you to use our free prepaid USA shipping label to return your items to us within 15 days after delivery for an exchange, store credit, or refund. We’re committed to providing the quality and service you deserve, and your feedback helps us improve. Please reach out to us directly so we can assist you further and restore your confidence in us. Thank you again for giving us the opportunity to make things better. All the best, Stanley Customer Service

Response from Nicoletta Carlone· Jan 11, 2025

You're welcome! All the best, Stanley Customer Service

Response from Nicoletta Carlone· Jan 11, 2025

Thanks for your feedback, and we’re sorry to hear about your concerns. We’d like to explain that shipping costs can sometimes be higher during holidays and special sales due to increased demand and carrier pricing adjustments. However, we also offer free shipping on orders that meet the minimum purchase amount, which may help offset costs in the future. Your happiness is our number one priority, which is why we stand by our Happiness Guarantee. If you’re not fully satisfied with your purchase, you can use our free prepaid USA shipping label to return your items to us within 15 days after delivery for an exchange, store credit, or refund. We truly value your input and hope you’ll give us another chance to exceed your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. All the best, Stanley Customer Service