Nicoletta CarloneReviews of nicolettacarlone.com

Response from Nicoletta Carlone· Dec 18, 2025

Hi Grace, Thank you so much for bringing this to my attention, and I am very sorry for the inconvenience and the delay. I checked my inbox and only see the email from December 15. If you happen to have the date of your earlier message, that would be helpful. I reviewed your order and saw that the remaining items did not move forward as expected during processing. Unfortunately, when this happens, the only way I become aware of it is when a customer reaches out, so I really appreciate you letting me know. Thank you again for your patience while I take care of this for you. Please know I am on it and will make sure it is resolved. All the best, Stanley Customer Service

Response from Nicoletta Carlone· Aug 26, 2025

I’m so sorry to hear that the necklace did not meet the quality you expected. Please rest assured that I want to do everything possible to resolve this to your satisfaction. I wasn’t able to find any message from you through our website, which is the fastest way for us to help. Could you kindly reach out to us there so we can take care of this right away? Your happiness means a great deal to us, and we’ll make sure you’re looked after. Thanks, Stanley Customer Service

Response from Nicoletta Carlone· Aug 26, 2025

I’m so sorry to hear the purse arrived in less-than-perfect condition — that’s never the experience we want for our customers. Your happiness is truly our #1 priority, which is why we offer our Happiness Guarantee: if you’re not fully satisfied, you can request a return within 15 days of delivery for an exchange, store credit, or refund. I wasn’t able to find any message from you through our website, which is the quickest way for us to help. As of this reply, you are still within the return window. Please reach out to us right away so we can take care of this for you. We want you to love every purchase, and we’ll do everything we can to make it right. Thank you, Stanley Customer Service

Response from Nicoletta Carlone· Jul 7, 2025

We're very sorry for the delay you experienced and completely understand your frustration. Earlier this year, we faced unexpected international tariffs and wider supply chain disruptions that affected a number of orders. We did send out notifications to keep customers informed, but it's possible ours didn’t reach you — and we regret any confusion that may have caused. We've also checked our records and unfortunately haven’t received any emails from you. Had we known, we would have been happy to help resolve things right away. We always encourage customers to reach out if something seems off — we're here and responsive. We take pride in the quality of our products and the experience we offer, and while this situation was far from ideal, it has only deepened our commitment to communication, accountability, and customer care. Thank you for your feedback — it helps us improve every step of the way. All the best, Stanley Customer Service

Response from Nicoletta Carlone· Feb 4, 2025

Hi Phoebe, I’m so sorry to hear about your disappointment with the sizing of the kimono, and I sincerely apologize for the confusion. It appears that the wrong item was shipped by mistake, which we take full responsibility for. Watch your email for instructions on how to return the kimono using our free prepaid shipping label. Once we receive it, we’ll be happy to process a replacement or refund based on your preference. While mistakes can happen, we’re committed to making things right. We didn’t receive any emails from you regarding this issue, so I appreciate you bringing it to our attention now. If you need any assistance with the return or have questions, please reply directly to the email we sent you—I’m happy to help. Thank you for your understanding and support, and again, I apologize for the inconvenience. Warm regards, Stanley Nicoletta Carlone Customer Support

Response from Nicoletta Carlone· Jan 11, 2025

Hi Nina, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to make this right for you. Our number one priority is your happiness, and we stand by our Happiness Guarantee. If you’re not fully satisfied with your purchase, we encourage you to use our free prepaid USA shipping label to return your items to us within 15 days after delivery for an exchange, store credit, or refund. We’re committed to providing the quality and service you deserve, and your feedback helps us improve. Please reach out to us directly so we can assist you further and restore your confidence in us. Thank you again for giving us the opportunity to make things better. All the best, Stanley Customer Service

Response from Nicoletta Carlone· Nov 23, 2024

Hi Brandon, We want you to love your order! If for any reason you're not completely satisfied, you can return it using our free prepaid shipping label for a refund or replacement—no hassle, no worries. For more details, please visit our website or reach out to our friendly customer service team. We're here to help make things right!

Response from Nicoletta Carlone· Sep 6, 2024

Hi, I'm really sorry to hear about the trouble you've been having with your return, and I want to help get this sorted out for you as quickly as possible. It seems like I haven’t received any emails from you just yet. Could you please try reaching out again using the contact form on our website? That way, we can make sure your message gets to the right place. Thank you so much for your patience, and I look forward to resolving this for you soon! Warm regards, Stanley Customer Service