Nicetown.comReviews of nicetown.com

Suite 200, 1711 S. 47th Avenue, Phoenix, AZ, Phoenix, Arizona

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4.1/ 5

Great

103 reviews

Nicetown.com4.1Great

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About Nicetown.com

NICETOWN is a brand professional in curtain products. And it' s origins date back to 1999 when it was established as a private enterprise specialized in the production of curtains. We devote ourselves to offering attractive value to customers: NICETOWN curtains are designed by designers from Europe and USA and produced in China. The original fabric processing, dyeing and production of NICETOWN products are all completed systematically in our own factory, and all NICETOWN products strictly comply with international standards. Meanwhile, all of our products are greatly appreciated in a variety of different markets throughout the world.

Nicetown.com (nicetown.com) has 103 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Website: nicetown.com
Category: Decoration & Interior
Location: Phoenix, Arizona
Listed on The Fair Hearing: 2026

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Oct 12, 2023

WARNING!!! THEY ARE CROOKS!

WARNING!!! Nice Town is a Chinese company that are absolute crooks! They pretend to have an office in the US but do not answer any phone calls or emails from the US. Every response is from overseas from China or the Philippines including their headquarters and customer support. I dealt with Amy in communist China after my curtains did not fit. My curtains were over 14 inches too short for my living room window. Amy asked if I wanted to buy a third curtain to put in the middle of the two short curtains... what an idiot and insult to suggest buying a third incorrect curtain! I explained to her that the sizing instructions on the Nice Town website are incorrect, so Amy changed the website sizing instructions because they were misguiding, after I already placed my order! I requested Nice Town to send the correct sized curtains and Amy refused!!! I then requested a return authorization and Amy refused my request to return the short curtains and offered a 1% discount. After two weeks of wasted phone calls and emails, I finally called my Visa company and had them cancel the payment to Nice Town. BEWARE!!! You have been warned!!! By the way, this company has it's friends and family give them good reviews to hide how crooked they really are!

By Akita L.

Response from Nicetown.com· Oct 20, 2023

Dear valued customer, We apologize for any inconvenience caused. Please log into your account to review your order information. We have indeed shipped the products according to your original order,but you ordered the wrong size. In order to resolve this issue and ensure that you can use the customized curtains, we recommend that you cover the shipping fee so that we can resend another one panel free curtain to cover compeletly the window. However, we understand that you are not interested in this solution. Our customer service is available at +1(716)320-0966 during our phone service hours, which are from 9 am to 6 pm CST. However, we have proactively reached out to you via email and phone to discuss potential solutions, but unfortunately, we have not received a response from you. We eagerly await your prompt reply and hope to find a resolution soon. Best regards, Nicetown.com