Nicetown.comReviews of nicetown.com

I have purchased almost $2,000 worth of outdoor curtains for my yard. Initially, I was quite impressed with the heaviness/look of the fabric; however, over the first year, it began to break down and I could see the material shredding. Into the second year, there are over 20 areas of shredding and if you brush up against the fabric, white powder comes off. I wrote to the company and they said my 1 year warranty was up and offered 30% off my next purchase. Why would I purchase from them again, if there material only lasts 1.5 years?????? Not acceptable! Would not recommend.

I had an extremely disappointing experience with my recent order. I had ordered three different colors, but unfortunately, two of them were incorrect. To make matters worse, the fabric used was completely different from what was shown in the samples. The sewing quality of the products was also extremely poor. What's even more frustrating is the complete lack of after-sales support from the company. They have been ignoring my emails and have not been picking up the phone.

I tried multiple times to contact their customer service via phone, chat and email - nothing works. Phone number constantly have a busy tone. Unfortunately, I placed an order and fully paid, but product hasn't arrived yet. I am wondering if it is legit company or not. If somebody knows how to contact this company, please share that information.

They sent the wrong item. Have tried to contact customer support: No one answers live chat, contact form for email does not work and no one answers the customer service phone number.

I initially ordered two sets of two panels of curtains; one set of these curtains was sent to me and was made incorrectly. I ordered curtains with the same color liner & these were sent with black liner. After contemplating my entire order, I decided I’d actually like a different color & size for my curtains. As I understand these are custom and cannot be exchanged, I agreed to a discounted price on my new order which accounted for and in response to the panels that were made incorrectly. This was fair, reasonable & acceptable. Now comes the second order of curtains - same type of order (two sets of two panels). One set was made completely opposite of what I asked for length & width, so I was sent panels that were 84 width by 36 length, rather than the opposite. Additionally, my original panels were grommet style that I paid for. Both panels were sent to me with a bag of individual metal fasteners that I have zero time or interest in working to fasten. I ordered grommet for a reason. This was never confirmed to me in the second order that was completed through a specific link and order by the company. I had no ability to modify this through what they sent me. Photos were sent to the company displaying all of these issues. In response, the company offered me $30.00 so I “wouldn’t have to worry about returning”. I paid a total of $765.30 for this order, received curtains made incorrectly from them, and they offered me $30. If I’m counting the curtains made incorrectly from the first order, it’s a total of $1040.48 of curtains that I have no use for. I have communicated with the company for several weeks and at this point have now just been ignored. I gave this company over a week to resolve this. It is so unfortunate and truly unreasonable. I would strongly consider purchasing curtains elsewhere before your money is taken and you never see it back.

Was looking for curtains for an oddly sized window, so looked to order custom curtains. Picture showed two curtains and everywhere the product was referred to as "curtains" with an "s" indicating plural. I filled out all the specifications and then clicked buy and completed my payment. At no point was there any indication that I would only receive one curtain rather than a set. When I received the order, there was only one of each curtain. I checked the listing again and when I scrolled and scrolled past the buy button hidden at the bottom of the page in small print was a text that only one curtain was included. This information should be provided above the buy button and not hidden at the bottom to try to trick people into ordering (thinking the price is for two). Since they are non-refundable I hesitantly ordered a second. Nicetown reached out asking for a review if my experience was positive and if it was negative to reach out to them and they would make it right. I reached out and asked for a refund for the second set of curtains since their marketing was very deceptive and the marketing lead me to believe I would get a set of curtains. They offered a 12% discount. I'm not sure if this was for a future order (definitely won't order again) or a refund, but when I replied saying we would take any refund they offered, but wouldn't be satisfied while they were profiting off of their deceptive marketing they did not reply.

I ordered outdoor curtains and they faded within 60 days. I emailed Nicetown 3x within 3 weeks and tried calling and texting their customer support number. NO RESPONSE TO ANY OF MY ATTEMPTS.

My first time purchasing and I am so disappointed. The curtains were not cut right and they didn’t measure right either. The curtains were way too long or small. One set was as long as a cathedral veil for a bride. Another set wasn’t wide enough to fully cover the windows and the curtains weren’t cheap. I will not purchase from them again or recommend this place to anyone.