NibavliftsReviews of nibavlifts.my

I would have given a negative comment if I could based on my current experience. I ordered an elevator in May 2025 and paid the first installment in May with a committed delivery and installation date of 10th September. All the payments were made by us on time. The heavy lift consignment was delivered and store in our garage since 10th of September. After that there is no communication in spite of our repeated calls to multiple numbers listed. It was been a traumatic experience so far. The customer service is pathetic.

Nibav could not deliver what their salesperson described. I had Nibav lifts come out to my premises in Runaway Bay to quote on a lift installation. The salesperson said they do not drill the holes through the ceiling and I would need to provide my own builder for this service. No problem I accepted their quote and paid a $7000.00 deposit. When the builder inspected the ceiling to quote he pointed out I do not have a wood ceiling as the salesperson described but in fact I have a concrete slab. I have had 2 concrete core drilling companies perform site visits and both have said they would not drill through the concrete slab as it is too close to the stairwell and would affect the integrity of the building structure. Requested a refund of my deposit due to the fact that the holes for the lift cannot proceed. Salesperson's phone not answering and emails bouncing. Now going legal. Would not recommend Nibav Lifts.

I booked it in Dec-2024 with expedite delivery (extra 25K + GST just for delivery) and the agreement is to install by 10-Feb-2025. As they didn't meet the date, and it took almost a month for them to agree and waive it off. Also they put agreement that we need to pay 100% before delivery (i.e., once the production is complete) and based on their responses / experience, I disagree for that as well and paid by holding 60k for installation. PLEASE DONT PAY 100% UPFRONT without job completion. They agreed to install by 5-May-2025 but they missed some cosmetic items (cover) and so I didn't accept their completion report. Currently it is still sitting in my home without use. It's been more than 2 months, still they are working in getting those covers. Never seen such a irresponsible team (specifically CRM team) and the way they communicate with customer is really worst. Even they sent me a legal notice that I intentionally delayed asking ~68k fine. I just forward the mail thread to their legal team and finally they waived off as well. Same happened with another customer in my community where he booked back in Sep-2024 and got installed only last week of June 2025.

Great company, very good indeed.

I am not recommend for buying their lift, my lift is delivered on mid jan 2024 and the delivery is not as promised 4 month, my lift installation start on end of june 2024 with multiple reschedule and many excuse, the lift is not properly install in the middle of cutting, i have to take leave and go to my house to keep monitoring they align. i had pay so much of money but receiving such bad experience. Although the installation and alignment issues have now been resolved, the continuous delays, lack of communication, and unprofessional handling of the entire process have caused significant inconvenience and frustration. This experience has undermined my confidence in Nibav's service quality. last but not least, they are asking me to pay the remaining 10% in order to proceed to handover

They never keep promises, eg 3-6 months delivery, my purchased on 24/7/2023, paid 90% purchased price but lift only installed on 22/4/2024, and still not commissioned and functioning as of day of writing. My timber floor damaged during installation and they refused to answer my repeated requests to repair and replace the wrong matt for my lift. They ignor me totally.

Superb Nibav Home Lifts