NibavliftsReviews of nibavlifts.my

If you're considering Nibav, please read my experience carefully before handing over your money. I bought a Nibav home lift and paid the full amount. In June 2024, I sent a formal written complaint to their management listing every problem. Today, in 2026, not a single one has been properly resolved. Where do I start? Delivery was two months late — promised within three months, arrived in five, well after my renovation had finished. Throughout the wait, communication was almost non-existent: no updates, no timelines, nothing to plan around. The installation made things worse. The crew clearly lacked experience: glass panels ended up scratched, the internal glass partition actually came loose and fell out, and the whole cabin is now covered in scratch marks. The glass they acknowledged and said they would replace? Still scratched, still filthy, never replaced. On top of that, their workers dragged heavy machinery and metal across my wooden flooring, damaging it on all three levels of my house — repairs I'll be paying for myself. I even had to hire additional workers and scaffolding out of my own pocket just to help their team complete the job. The finishing touches tell you everything about their quality control: the interior logo and inscriptions were mounted in the wrong orientation, doors and components rattle and make loud noises, covers don't sit properly, and wires are left exposed. All reported. None fixed. The complimentary Alexa/WiFi module promised during the sale simply never showed up. But the real problem is the company itself. Their staff seem to leave constantly — every time I chase my case, the salesperson or engineer handling it has resigned or moved on, and whoever replaces them knows nothing about my complaint. I restart from zero, again and again. Apart from one or two individuals who genuinely tried, nobody takes ownership of anything. Two years. Full payment. Zero resolution. Do your homework before you commit.

: "Excellent experience with Nibav Home Lifts. The team was professional, helpful, and responsive throughout the process. The lift looks modern and works smoothly. Highly recommended for anyone looking for a stylish and reliable home lift."

I want to give 0 or -ve rating. Pathetic product, pathetic servicing. Waste of hard earned money. In 6 months it how many complaints raised and how many times they fixed same issue for it to reappear, I have lost track. The lift stops suddenly and everyone is scared to use. Guest kids started crying scared of the experience,

I unfortunately agreed to purchase a private lift and unfortunately paid a deposit in June 2025. With the arrangement to review the working product in their show room in Banyo Brisbane in August 2025. After a debacle with the viewing, I requested not to proceed with the purchase and requested a refund be organised. It is now December, every contact number I had does not answer and no body will talk to me. I'm not sure how to go about obtaining a refund. The sales person that I signed the contract with said a full refund was not a problem, his phone number is now not working. My advice is don't go with this company.

Review I don’t even know where to begin. This elevator was supposed to give my mom a sense of dignity and freedom after her condition made it impossible for her to use the stairs. My dad spent a huge amount of money — money he absolutely did not have lying around — because he just wanted to give her a safe way to move around her own home. Instead, it has become one of the most painful, discouraging experiences our family has ever dealt with. The elevator was installed about a year ago. Since then, it has barely worked. Maybe two or three weeks of actual use in an entire year — that’s it. Every time we thought it was finally fixed, it would break again. And each breakdown meant my mom was stuck, unable to get up and down the stairs, trapped in parts of her own house. Watching her lose that little bit of independence she was supposed to regain has been devastating. What makes it worse is the company’s complete lack of care. We have begged — literally begged — for help. A technician shows up only after constant calls and messages, and even then, the problem is never resolved. They leave, and the elevator fails again. It feels like no one there understands or cares that this isn’t a luxury product. It’s a medical necessity for someone who truly needs it. My dad trusted this company with something incredibly important. They took his money and delivered nothing but stress, disappointment, and heartbreak. No one should ever have to go through this, especially families already dealing with illness and mobility challenges. Please stay far, far away from this company. They do not stand behind their product, they do not care about their customers, and they will leave you hopeless and frustrated. They were quick to take our money, but have shown zero compassion or responsibility since.

the lift was sent to my house on April 29th 2025 and after one of the CRM name Santosh arrange an installation and I was informed he will send the tech team on 13th May 2025 however last min he change of his word again said the tech team only able to come over after 2 weeks' time which earliest on 19th may 2025 and the changes keeps happening the tech team need another 3days which is on 21st may only able to come over to my house to start the installation . On 21st and 22nd tech team had installed however they found out that the pillar lighting is not working and they not able to do anything and ask me to wait for the new part which is on 31st May 2025 to arrive. The issues been dragging and dragging an empty promise was made by Mr. Santosh(CRM) again and again. He keeps promised next week next week but until up to date 10th Oct 2025 . My brand-new Lift purchase from Nibav still not able to hand it over for me and my family.

Extremely poor services. Never stick to their schedule. Will not response over phone.

I had one of the worst experiences with Nibav Lift. I booked their lift and paid a heavy advance of ₹5.86 lakhs on 19/5/25, trusting their promises of “quick installation” and “premium service.” What I actually faced was endless delays, zero accountability, and no proper response from their team. Despite repeated follow-ups, they neither delivered nor installed the lift till date. Even after cancelling and repeatedly requesting a refund, they have been ignoring calls, emails, and messages. Their customer care is non-responsive, and the company keeps making excuses instead of taking responsibility.Imagine this is an order stage,you can well imagine type of services after installation as well This is nothing but cheating and harassment of customers. They take your advance money, don’t deliver, and then refuse to refund. Such practices show that Nibav Lift is more interested in trapping customers than in providing genuine service. My advice to anyone considering them: Stay away from Nibav Lift. Don’t trust their marketing or sales pitch. Once they have your money, you’ll be left with frustration, financial loss, and mental stress. I will also be pursuing my case legally in Consumer Court for 100% refund, compensation, and exposing their unfair trade practices.