Customer support and quality assurance…
Customer support and quality assurance are TOP NOTCH! That alongside my EUC being sent in literal minutes made this such an easy experience and an absolute 5+****’s!
By Mathew
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
237 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Next Gen Mobility is listed under Motorcycle & Powersports.
Next Gen Mobility (nextgenmobility.org) has 237 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
237 approved reviews, newest moderated first
Customer support and quality assurance are TOP NOTCH! That alongside my EUC being sent in literal minutes made this such an easy experience and an absolute 5+****’s!
By Mathew
I’m sooo glad I was referred to Next Gen Mobility for my first EUC purchase. It was the Nosfet Aero. This company is what America was built on, customer service, caring, and communication. The owner was very helpful and on point. I would highly recommend
By Michael T.
Great service shipped same day i placed the order!
By Luis H.
Speedy and box came in one piece all contents inside were spotless
By Michael G.
Fast, free shipping. Great discount plus power pads.
By Moe W.
I pre-ordered a euc and my experience has been positive. Great communication with Rob answering my questions. Fast delivery. I would definitely order from NGM again without any hesitation!!
By Rico L.
How customer support is approached needs more professionalism. Requesting too much unnecessary demands on customer before simple actions are taken. Which would always put the customers off from further business. This behavior happen each time a situation arose, showing a lack of experience with proper customer support that we are used to in the US. Sometimes when a person is new to handling support themselves, even though they experienced it on the other side, it can be challenging.
By Winston Y.
Rob of Next Gen Mobility is one of the hardest workers you'll ever meet. Almost running the business by himself. You can expect one on one attention when needed most.
By Clement H.