How customer support is approached…
How customer support is approached needs more professionalism. Requesting too much unnecessary demands on customer before simple actions are taken. Which would always put the customers off from further business. This behavior happen each time a situation arose, showing a lack of experience with proper customer support that we are used to in the US. Sometimes when a person is new to handling support themselves, even though they experienced it on the other side, it can be challenging.
By Winston Y.