Urtopia EbikeReviews of newurtopia.com

I was lucky to get Stella as my product support assistant. She always responded with technical advice to get my bike working again. Because of her, I am now confident this bike will be propelling me down the road again. Thank you Stella.

We have been working with your Topia for three years at our Electric, Bike Shop Asheville Custom E-Bikes. Utopia is one of our few trusted brands for a few reasons. One, the bikes are great and do what they’re supposed to do. There’s nothing like them at that price point in the market. Two anytime we have an issue your Topia has provided world class customer service. Our store is in a small community. The bikes have to work good and if there is a problem, we’ll need parts and pay for warranty work in a timely manner. Urtopia checks the boxes on support and product quality. If you’re looking for a carbon fiber electric bike that won’t break the bank or you want to stock your Urtopia Ebikes at your shop you’re on the right track and you’ll be glad you made that choice. We stock every model, size and color. If you want to test ride or an ebike delivered to your door, reach out and we are happy to help! A special shout out to Xing Yuan the US Ambassador, he has personally handled every situation with professional assistance. Urtopia is lucky to have him, he’s the hardest working e-bike manager there is! In addition you can check out our Urtopia e-bike reviews, repairs and upgrades on YouTube. Asheville Custom E-Bikes

When I purchased the bike, I wasn't made aware that you need to keep a yearly $40.00 sim card payment if you don't you lose the availabilty of the sim card forever. So no updates. And support can't help. Do not buy this bike for that reason

I ordered a carbon Joy ultra e-bike. It arrives tomorrow and I’m so excited! I accidentally ordered the wrong version of the Joy and Stella from customer support was right on it helping me modify my order. Enhancing the great customer experience, she provided extra accessories with my order. Service was prompt, kind, and generous. Thank you!

I reached out too Urtopia customer service to inquire about the process for removing the rear wheel of my Carbon Fusion Pro. They did not have a procedure on file but within minutes of my request they made a video and emailed it to me illustrating the step by step process for removing and reinstalling the wheel. That is amazing responsiveness and customer service 👍 👍 Thanks Urtopia Team !!!

First I have had several Urtopia bikes starting with the carbon 1 then there second model carbon 1s then chord model and now the Fusion Pro. I ride a lot and have put about 10,000 miles on Urtopia bikes. They are very well made and they have always been there when I needed something. And they offer a very generous 2 warranty on their bikes and I can tell you they 100% stand by there products. Now let's talk about there bikes. I just got Fusion Pro and I absolutely love it. I added the extra external battery and now I have 120 miles of range to ride. This bike is so well designed and can't wait to put many more miles on it

I purchased two Carbon 1 Pro e-bikes from Urtopia for a total of €5,398. One of the bikes was delivered with a missing essential seat mounting component, making it completely unusable. I reported this issue approximately one month after purchase and have sent multiple emails over the past year. I have never received a single response. Because the missing part makes it impossible to install the saddle, my wife could not use her bicycle. I was forced to remove the corresponding part from my own bike so she could ride hers. This is absolutely unacceptable for a product in this price range. The lack of customer support is shocking. No reply, no solution, no accountability. For a premium-priced e-bike brand, this level of service is extremely disappointing. If you are considering buying from Urtopia, be aware that if something goes wrong, you may be completely on your own. I hope the company finally takes responsibility and resolves this issue properly.

I love the Utopia folding bike. I needed a minor part replaced and they shipped it quickly.