Urtopia EbikeReviews of newurtopia.com

Thank you again for your responsiveness for my recent outreach. I recently bought your flagship carbon one model. Love it. It’s my second E bike and I’m so thrilled that I’m riding one of your bikes. Appreciate you responding to my outreach regarding my purchase of a front rack, which unfortunately is not currently being manufactured for this model. I made an incorrect purchase. I appreciate the responsiveness to my request for a refund and your communication about my current model not having a front rack. Love the bike, ride it nearly every day and will be buying another model for guest when they come and visit me in Delray. Thank you again for everything.

Great customer service to go along with great product!

I recently contacted Urtopia for support with my Chord e-bike and had an exceptional experience. The customer service was incredibly prompt, responsive, and professional throughout the entire process. They addressed my questions immediately and made sure I had everything I needed to get back on the road. It is rare to find this level of dedicated service, and I highly recommend them for their efficiency and support.

Urtopia Carbon Classic ST ebike I bought a Carbon Classic ST bike a few weeks ago. It’s light (38 net lbs) yet powerful enough to assist me riding up hills. Because it’s so light, I can easily ride it as a “regular” bike, and use the assistance when I need it. I LOVE this bike…it’s high quality and very user friendly. Also, the customer service from the company is great..they quickly answered my questions. Compared to other (mostly heavier) bikes, this one is a true winner!

Amazing experience with the support. Even living in Canada they were able to support me and send the parts I needed. They are polite and fast.

Great experience with support staff. I needed a battery replacement and they went above and beyond to support. Very responsive to my needs and delivered battery within two days. Great support.

Have put on about 100 miles. The bike is very quiet and keeps up with rated mileage for the corresponding mode. Power transmission is very smooth - it doesn’t jerk at any point. I mostly use it on ‘smart’ mode and I get about 25 miles using up about 75-80%of the battery. The mud-guard is flimsy but overall the bike exudes quality. So far so good. Super enjoyable ride.

I emailed support to get help registering for my warranty. They couldn't help me immediately but the communication was very good and when I got them the info they needed they set up my warranty for me and let me know.