Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
708 reviews
NewSmileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
708 approved reviews, newest moderated first
Mishaal was very helpful and answered all of my questions quickly and concisely. Very kind as well.
By Brad
Response from NewSmile· Jul 25, 2025
Hey Brad! Thanks for your kind words! We're glad Mishaal was able to help you. Let us know if you have any other questions about our services, we're here to assist you better!
Newsmile Customer Service is very helpful, and efficient. My most recent contact was with Mishael, who dealt with my query in a polite, professional, and kind manner - thank you.
By Ashira
Response from NewSmile· Jul 24, 2025
Hey Ashira! Thanks so much for leaving a positive review! We're glad Mishaal was able to get you the answers you needed. Let us know if you have any other questions or concerns!
Justin has been great with helping to facilitate the process as smoothly as possible.
By Michael G.
Response from NewSmile· Jul 23, 2025
Hey Michael, Thanks so much for your positive words! We're glad Justin was able to get you the help you needed :) Let us know if you have any other questions or concerns!
Elizabeth was a huge help and responded to our emails in a timely manner. She quickly resolved our issue. Thank you
By Charles M.
Response from NewSmile· Jul 22, 2025
Hey Charles, We sincerely appreciate your kind words and we're proud your questions were taken care of by Elizabeth!
The trial aligners fit almost perfectly. There is no pain or discomfort. They just dont cover my entire teeth in the front, however that may be due to my crooked front teeth -Justin is very responsive and helpful
By Jared H.
Response from NewSmile· Jul 22, 2025
Hey Jared, thanks so much for your positive feedback! Let us know if you have any questions or concerns and we're more than happy to help out.
This is related only to the customer service at New Smile. I found the customer service with Marion and Justin professional, quick, accurate and very easy to deal with. Top notch! I just wish that their manufacturing operation side could have gotten my retainers to me in under eight weeks.
By Robert E.
Response from NewSmile· Jul 19, 2025
Hey Robert, Thanks so much for your positive review! We're so glad Justin and Marion was able to help you out. Let us know if you have any questions or concerns, happy to help!
I thought my automatic retainer order was lost or forgotten, but Elizabeth informed me that it does that 5-6 weeks after the other was placed for it to be made and sent. I just received the email that my retainer was being shipped yesterday. Thanks!
By Ron N.
Response from NewSmile· Jul 18, 2025
Hey Ron! We're so glad that Elizabeth was able to get you the help you needed and we're happy that you're a lifelong NewSmile member! Don't hesitate to reach out if you have any questions/concerns. We're here to help!
Elizabeth who chatted with me was helpful. I just wish there could be more proactive instructions on what to expect and what to do next not that I had to reach out to figure out what to do and what to expect. Now I need to provide feedback on the trial aligned, how do and where do I provide feedback?
By Zulay P.
Response from NewSmile· Jul 18, 2025
Hi Zulay, Elizabeth's a rockstar and we're so happy she was able to help you out! You can reach out to us at [email protected] and let us know about your trial aligners. Simply send us an email that your trial aligners fit well, provide photos of the fitting of your trial aligner and we can take care of the rest for you!
