Only 5 half hats were in stock even…
Only 5 half hats were in stock even though the site let me purchase 6. The 6th has still not arrived. It has been over a month.
By Ansel H.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
424 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewLighting.com, a division of 4Wall Entertainment, is your source for brand new stage and theatrical lighting products.We specialize in professional products such as moving lights, LEDs, lighting consoles, dimmers and more. You'll also find all the theatrical expendables you need at great prices- gel, gobos, gaff tape, spare lamps, and more.Shipping on every order is always $10 no matter the size or number of items!
NewLighting.com (newlighting.com) has 424 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2 reviews with 2 stars · Clear filters
Only 5 half hats were in stock even though the site let me purchase 6. The 6th has still not arrived. It has been over a month.
By Ansel H.
Funny that you would ask me to do a review for a product I ordered a month ago but still haven't received. I also got no notifucation from the company that the product was delayed. Only after I called did anyone call me back to explain that it's on a slow boat from China. It wqas also interesting to get email from NewLighting with a USED Lighting web address/return email address. I haven't received my order yet but I'm sure not impressed so far. And oh yeah, they debited my account for the order immediately after receiving the order instead of the much more common business practice of debiting my account once it has shipped.
By mybroker
Response from NewLighting.com· Nov 12, 2018
First off, thank you very much for the review and order you made with us. I would like to apologize for the lack of updates you received from us regarding your order. That is not the type of customer service we pride ourselves in, and we’ve addressed the breakdown in communication internally. We also recognize how frustrating it can be to have your card charged before the item ships. We’ve updated the purchasing process for Blizzard items until they are able to ship items quicker. We hope to have another opportunity to make things right with you in the future. Thank you again for your time and business. Luke Lytle Director of Marketing