NeurotonedReviews of neurotoned.com

Response from Neurotoned· Sep 1, 2026

Hi Judith, Thank you for updating your review and for acknowledging the partial refund we provided. We’re sorry again that your experience with Neurotoned did not meet your expectations. We appreciate you giving us the opportunity to address your concerns and reach a resolution. We wish you all the best. With care, The Neurotoned Team

Response from Neurotoned· Aug 25, 2026

Hi Delia, Thank you for sharing your feedback. Our team has reached out to you directly with guidance on how to access your 30-day program. If you have any difficulty locating the content or navigating the platform, we're more than happy to help and guide you through it. With care, The Neurotoned Team

Response from Neurotoned· Aug 24, 2026

Hi Katrine, Thank you for sharing your honest feedback. We’re sorry to hear that navigating the website has been frustrating and that this has made it difficult for you to access the programs you purchased. We’d be very happy to help you find your way around and make sure you can access everything you’re entitled to. If you could share the email address associated with your account, or reach out to us directly at [email protected], our team would be happy to assist you. We also appreciate your feedback about the app experience. We’re currently working on an updated app so that our programs can be more easily accessed and supported across platforms, and your feedback is helpful as we continue improving this. We hope you’ll reach out so we can help you get the most from the programs you’ve purchased. With care, The Neurotoned Team

Response from Neurotoned· Aug 11, 2026

Hi, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with Neurotoned has been disappointing, particularly with the sign-up process, subscription access, and support response time. Our team has already reached out to you via email and provided a solution regarding this matter. We appreciate the opportunity to understand what went wrong and make things right. With care, The Neurotoned Team

Response from Neurotoned· Jul 9, 2026

Hi Amelia, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this must have been. We take our refund policy and customer support very seriously, which is why we wanted to reach out as soon as we became aware of your review. After looking into your case, we were unable to locate any previous emails from you, so we've now contacted you directly to better understand what happened and to help resolve this as quickly as possible. We would really appreciate the opportunity to make this right and ensure your request is handled promptly. Please reply to our email at your convenience, and our team will be happy to assist you. With care, The Neurotoned Team

Response from Neurotoned· Jun 8, 2026

Hi Sandie, Thank you for sharing your experience so openly. Firstly, I want to acknowledge something that stood out in your review: despite feeling discouraged at times, you haven't given up. After struggling with these challenges for more than 40 years, that speaks to a tremendous amount of courage and persistence. One thing we've learned from working with thousands of people is that nervous system healing rarely follows a straight line. For some, shifts feel immediate and obvious. For others, they appear more subtly, perhaps as a moment of clarity, a slightly calmer reaction, a better night's sleep, or a brief sense of ease that wasn't there before. What struck me in your review was that you are noticing those moments of clarity, even if they arrive a day or two later and don't yet last as long as you'd like. While I completely understand wanting those positive moments to stay longer, those glimpses can sometimes be signs that your system is beginning to respond, even when progress feels slower than expected. Thank you for being honest about both your hopes and your frustrations. We appreciate having you as part of the Neurotoned community and wish you continued gentleness and patience with yourself as you move forward.

Response from Neurotoned· Jun 3, 2026

Hi Sally, Thank you for taking the time to share your feedback with us. We really appreciate it. We're glad to hear that you've found value in Neurotoned's courses and sessions. We also understand your frustration regarding the timing of some live events, especially for our community members in Australia and other international time zones. Because our community spans many different countries, it's unfortunately not possible to schedule every live session at a convenient time for everyone. With that in mind, we make sure to record all live sessions and upload the replays so that members can access and revisit the content at a time that works best for them. We also appreciate your feedback regarding the sales experience. Hearing from our community helps us continue to improve, and we've shared your comments with our team for consideration. Thank you again for being part of the Neurotoned community and for sharing your perspective with us. Warmly, The Neurotoned Team

Response from Neurotoned· May 25, 2026

Thank you for your feedback, Geraldine. We’re very sorry for the frustration and confusion around your access experience, and for the delay in response over the weekend period. After reviewing your account, it appears there was not an active subscription attached, which understandably added to the confusion. We have since reached out to you directly by email to help clarify and support you further, so please do check your inbox when you have a moment. Thank you again for bringing this to our attention 💛