NeurotonedReviews of neurotoned.com

Response from Neurotoned· Sep 17, 2026

Hi Kimberlie, Thank you for taking the time to share your feedback. We’re sorry to hear that there was confusion around the one-year program and that your experience with the refund process has been frustrating. Our colleagues have already reached out to you by email and are working with you directly to resolve the situation and discuss your refund. We appreciate your patience while we work toward a resolution. We’re also glad to hear that you found the 30-day program useful, and we appreciate you sharing your perspective on the longer-term program. Your feedback is valuable and helps us identify where we can make our program information and customer experience clearer. With care, The Neurotoned Team

Response from Neurotoned· Aug 24, 2026

Hi Matt, Thank you for taking the time to share your honest feedback. We’re sorry to hear that the program and communication didn’t meet your expectations. We’d really appreciate the opportunity to find a better solution for you. If you share the email address associated with your account, or reach out to us at [email protected], our team can look into your account and discuss a program exchange or another option that may be a better fit for you. We also want to clarify that our additional offers are completely optional. The one-time purchases are standalone programs and do not require any add-ons to be completed or used. Thank you again for your feedback. We hope you’ll reach out so we can find a solution that works better for you. With care, The Neurotoned Team

Response from Neurotoned· Aug 24, 2026

Hi James, Thank you for taking the time to share such detailed feedback. We are genuinely sorry that your experience with Neurotoned left you feeling frustrated. Our team has reached out to you directly and has now issued your refund in full. We hope this helps resolve the situation and appreciate the opportunity to make things right. We also want to clarify that our Terms and Conditions, including our refund eligibility criteria, are available on our website. Our program messaging does not state that refunds are provided without any conditions. The 30-day guarantee is presented as an opportunity to try the program and, if it does not feel like the right fit after giving it a genuine try, request a refund. The 20% completion requirement is what we consider the minimum amount needed to try the program before requesting a refund. That said, we understand your feedback regarding how clearly these conditions were communicated, and we appreciate you bringing this to our attention. With care, The Neurotoned Team

Response from Neurotoned· Jul 27, 2026

Hi Fran, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. Our team has reached out to you via email regarding your refund request, and we'd love the opportunity to help resolve this for you. Please keep an eye on your inbox, and we'll work with you to find the best possible solution. With care, The Neurotoned Team

Response from Neurotoned· Jun 8, 2026

Hi, Thank you for taking the time to leave your review. Reading your comments, it sounds like what frustrated you most wasn't necessarily the program itself, but that before you even had a chance to properly explore it, you felt like you were being asked to buy something else. I can understand why that would leave a bad first impression. The additional programs and offers inside Neurotoned are optional, and they're never required to access the program you've already purchased. That said, first impressions matter, and it's clear that your initial experience left you feeling discouraged rather than supported. When you reached out to us, we did ask for some additional information so we could better understand exactly what you were seeing and investigate further. Unfortunately, we weren't able to get enough information to fully determine what had happened in your case. I also noticed something in your review that stuck with me. Despite how frustrated you felt, you mentioned that there may have been something in the program that could have helped you. That's genuinely disappointing to read, because helping people feel supported is the entire reason Neurotoned exists. Thank you for sharing your perspective. Feedback like this gives us an opportunity to look carefully at how new members experience the platform and where we can do better. We would still love to continue to assist you if you would give us a chance and leave more information for us at our request or email us, whichever works best for you.

Response from Neurotoned· Mar 11, 2026

Hi Rachel, We’re really sorry to hear that this was your experience. Our support team has been actively working through a high volume of messages, but we do want you to know that we are here and ready to help resolve this with you. We have been responding to refund requests and would be more than happy to review your case and assist you as quickly as possible. If you’re still open to it, please reach out to our support team at [email protected] with the email used for your purchase so we can locate your account and process your request right away. Our goal is always to resolve situations like this fairly and directly, and we’d really appreciate the opportunity to help you with this. Neurotoned Support Team

Response from Neurotoned· Feb 19, 2026

Hi Allison, thank you for your honest feedback. We’re sorry the app wasn’t intuitive for you and that support wasn’t immediately clear. Your insights are invaluable, and we’re continuously working to make the experience smoother for everyone. We will reach out to you and see how we can help you through this issue, thank you for your feedback!

Response from Neurotoned· Feb 13, 2026

Hi Satya, thank you for being honest about your experience. Meditation pace can feel very personal, and we understand that shorter formats don’t always allow full immersion for everyone. If you decide to explore further sessions, some go deeper and longer but either way, your feedback is genuinely valuable to us and we thank you.