NetSuiteReviews of netsuite.com

and they call themselves a software company... They may be but their customer service is all but non-existent. We have had at least 5 different sales contacts since implementing. They can do nothing for you but sell you product. You cannot talk to anyone that can solve any of your problems. You cannot talk to anyone that can solve netsuite problems. They will lead you right to no where. Very frustrating.

Oracle Netsuite has twice granted our non-profit with a social impact software grant, allowing us free access to an impressive suite of functionality. The team is highly responsive, caring and very helpful when sharing knowledge.

Garbage and garbage sales. They need to stop calling.

I spent months working with Netsuite's ACS team. What a joke. The only developer with any experience on the team was Caroline. They promoted her and moved her off the team two months after the contract was signed. They moved untested code into production which proceeded to break the commission expense scripts. An internal audit showed they only wrote six lines of code in six months. They are the worst

As an end user, just for timesheets, it is expensive crap. Instead of using modern Web technology which makes sure that individual lines are saved and retained, one is forced to fill in things in a grid. If, upon saving, an error is encountered, only cryptic error messages appear. One needs to cancel the edit, and start over completely again. If anyone in your company would start thinking about introducing NetSuite, start doubting their mental proficiency, because it will only lead to suffering and gnashing of teeth.

Run away! No morals or standards! We were supposed to go live in January this year so I paid my $30,000 deposit. Get into trying to implement and turns out most of the key points that we require to function that we were told the system did it couldn't. 6 months of giving them time to get us this functionality and still no answer. We had to move on and they are refusing to refund us. 9-13-21 Just had a conference call with the CEO of this company who in a nut shell said it was our fault that the system couldn't do what we were told it could and was sold as being capable of doing. I can't stress enough do not do business with this company. It may cost 50 employees their jobs but they're better off not working for a company with no morals. 9-20-21 Got another email today from the CEO of NextServices again. So far no one from Netsuites has even responded to him to give him the recordings of our 3 presale conference calls. Welcome to my world of dealing with Netsuites and NextServices unless you've got money they want. Update 9-22-21 Response from David: Hi Eric and Dawn, I had a conversation with Netsuite and they have no recording of the demonstration or any follow up conversations. This puts me in a difficult position since I am getting different versions of the story from both sides. The fact remains that Locksmith Company has determined that you cannot use Netsuite or Next Service to run your business, so the only fair conclusion to this I can find is to refund you the license fees paid minus our costs. We will therefor cancel your contract and refund you $11,220. We will pay you in 2 installments on Oct 15th and Nov 15th. I am sorry we could not move forward with the project and I wish you well with your business moving forward. Thank You, Dave My reply is that at this amount my review stands. His reply is sorry but it's contingent on this not being public. You're welcome to call me back David and work this out to a reasonable solution or I will continue other courses of action. Pretty sure this review is going to cost you more in revenue then refunding my money.

PLEASE, whatever you do as a small business owner, DO NOT sign up for Oracle Netsuite. We went through an extensive review process, evaluating capabilities, wen through scoping calls with Oracle and an Oracle-approved 3rd party set-up consultant, over the course of several meetings lasting hours. After getting all of our questions, answered, and capabilities confirmed, we made the huge investment to sign up. Everything we heard in the sales process was BS. Their SuiteCommerce website is about advanced as Yahoo Small Business was back in 2005. I'd be embarrassed if I was Oracle selling this as their e-commerce and web platform. Buy someone or invest some money, but come on! After wasting 2 months of time waiting for the Oracle consultant to implement the info we were submitting, she said that wasn't her job. Not what we were told in the sales process. Then we kept asking for the App Store so we can evaluate the plug-ins. She kept saying there isn't an App Store. I finally vented to the sales people and they sent me a link to the App Store after 3+ months! They said we had to switch credit card processors and EDI providers, which both turned into their own messes. Both were recommended by Oracle. The set up was delayed from Jan 1, to each first of the month until we finally killed the project on in August, over 8 months from the initial launch date they gave us. We wasted so much time and money on this, and the only thing they were willing to do was a discount on our renewal and they wanted it paid up front. My CPA of 7 years quit during the set up process due to the set up and they said they didn't want to work in NetSuite. I think this was the biggest mistake of my professional and entrepreneurial career ever. If I can help one person from making the same mistake, I would honestly feel better about the $100,000 in fees, let alone the value of the time and frustration of every employee and partner. Oh by the way, most employees will tell you that numerous clients walk away in the first year, or barely get set up. I did my duty, up to you on what to do.

Absolutely horrible. NetSuite sales people reach out heavily via cold emailing and LinkedIn contacting. I told them dozens of times to stop but they just don't. Completely not intuitive. As long as I am CEO, NetSuite will never ever be used in my company. I am also passionately answering the requests of fellow CEOs discouraging them from using NetSuite when I'm asked about our experience with ERP programs. DO NOT USE!