NetSuiteReviews of netsuite.com

We agreed to install NetSuite 3 months ago. After 6 conference calls, we were informed we need to purchase yet more software for our application. Seems at NetSuite barcoding inventory is a very high hurdle technology wise…. We’re going back to excel which has more inventory functionality and limit our $ exposure to NetSuite. When we asked about cancelling our contract, we were informed that we will be sent to legal!!!! By the same sales guy who beg us to sign to hit his $ incentive

Best POS software system in the world, that can't achieve a simple customer address search! Yes, one of the most basic tasks of customer database NetSuite can't perform, LOL

Beware! Netsuite is a good concept ran by a terrible company. It is a nightmare for small businesses and borderline fraud. The implementation services are the worst I have ever encountered. Totally incompetent and always a caveat and looking for ways to charge more money. The prices never stop going up and that is their business model. Get you in for big discounts and then charge you outrageous prices to continue the services putting your company in a bind. The prices of our licenses to continue to expand have gone up more than 60% in one year due to not providing the same discounts as the contract even though the rep stated the price for licenses is locked in the contract. They didn't even finish an implementation on an add on package that we purchased from them and the issue was due to their mistake and delay but their answer was, sorry, and they kept the money and we have to find another company to implement it. I would not recommend this software to any company. If you do choose to use it, you better use a 3rd party to implement it and get all possible licenses up front, but you are still going to have to renew and pay the outrageous future prices once they have you in.

This is super slow system. It went down for 6 hours in May 2023 (AP Sydney data center) and there was no outreach from NetSuite letting customers know until we followed up with a ticket. The implementation was painful (most NetSuite partners are incompetent at best), and at one year anniverssary, surprise upliftment charges were added to the bill. Once you are migrated to NetSuite, they will make sure to keep raising your fees.

Worst and cheapest system ever. UX in this day and age is actually embarrassing. Never use Netsuite. And if you're working for a company that uses Netsuite, I highly recommend re-evaluating your life choices. You deserve better than this filth.

What a waste of money! Charging £12K per annum for 3 licence and its basic software. Moreover, a lot of things are wrongly set up and causing issues. I raised query 6 months ago over an additional licence, and they locked me out for not payinfg £212 invoice while taking £4k per quater! you cant get hold of anyone either ./ do not waste your money on it

After a year and a small fortune spent on implementation we had to cancel the project. The whole thing was ridiculous. Sales staff sell you the world and make promises that cannot be kept. Implementation team is from across the world and do not understand local legal requirements. Even the maths didn't add up at one point. Woeful and avoid. Looking at all these reviews they don't seem to care. Now they don't even have the decency to reply to our requests to cancel this failure of a project.

NetSuite was horrible to implement. They make it sound so amazing and then provide little to no support, charge excess fees of everything, and currently we are going on 22 hours of our entire site being down where no one can place orders or access their accounts and we've only received one email from NS 8 hours after the outage. We have a company wide outage and no ETA of when we will be back up. Spare yourselves the pain and DO NOT go with NetSuite.