Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
510 reviews
Neighbors BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Neighbors Bank, we believe homeownership should be within reach for everyone — especially those who feel the system wasn't built for them. We specialize in low-to-no down payment home loans, including USDA, FHA, VA, and conventional options, and we work hard to help you find the best fit for your situation.Founded in 1945 in Clarence, Missouri and headquartered in Columbia, Missouri, we're a direct-to-consumer mortgage lender serving borrowers in 49 states and Washington, D.C. We're also proud to be the #3 USDA lender in the nation.No question is too small. No goal is too big. We're here to walk through this with you.Neighbors Bank | NMLS #491986 (www.nmlsconsumeraccess.org) | Equal Housing Lender | Member FDIC
Neighbors Bank (neighborsbank.com) has 510 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
510 approved reviews, newest moderated first
Jennifer Brown helped my partner and I purchase our first home last month. She communicated well and consistently with us making it a seamless experience. As first time home buyers we were clueless on the process but she was very informative. Jennifer conducts business with care, clear communication, enthusiasm, and is very knowledgeable. I will recommend her and neighbors bank to anyone looking to purchase a home.
By Micheala R.
I worked with Bentley Stilwell and her team. Bentley was very responsive, very knowledgeable and had a back up plan for anything that came our way. She made a Stressful process, smooth and pain-free. I am very grateful for her and her team and Highly recommend them.
By James J.
Joey mirth made buying in our first house, easy and a pain-free process
By Matt D.
We had an excellent experience working with neighbors bank (Cooper, Rob Parham, Kathleen) on a USDA loan. The process had several underwriting hurdles, but they handled everything with professionalism, patience, and constant communication. They stayed on top of every detail, explained each step clearly, and made what was a very stressful process (government shutdown) feel manageable. We always felt supported and informed, and it was clear they truly cared about helping us get to the finish line. We’re incredibly grateful and would highly recommend them to anyone—especially if you’re navigating a USDA loan.
By Roni T.
courtiouse nice profesional people. was a real pleasure doing busness with shannon matlack and jhosh. enjoying my new home now thanks
By dog W.
worked closely with Melissa and Charles during the process of buying my first home. They both explained everything perfectly and made sure I understood everything before we moved to the next step. Whenever I had a question (which was often) it was easy to get ahold of them. They provided me with the resources I needed and helped me get a monthly payment that was 3x lower than I originally thought i’d be paying! I close tomorrow and couldn’t be happier I chose Melissa and Charles to get me from pre approval to close! If you’re in the market for a new house and are deciding on a lender team i highly recommend Melissa and Charles at neighbors bank!
By makayla C.
Felt like I had a friend who was trying to make our hope come true. I had offer letters from 4 other banks, but Melissa and her enthusiasm was my top pick. Very knowledgeable and communicates at every step. No one better.
By Cliff H.
Melissa Janke and her team were awesome. Very knowledgeable and always available to communicate. I appreciate their dedication to their clients!
By Steve N.
