Central BankReviews of centralbank.net

After 20 years of banking with Central Bank Houston, we ultimately made the decision to close our business account and move our business to Prosperity. That decision was not made lightly, but the level of service we received made it clear that it was time to move on. Our experience with Dylan Potts and his branch manager was extremely frustrating. Calls repeatedly went unanswered and were not returned in a timely manner. When Dylan did finally return a call, his tone came across as condescending and dismissive, which is especially disappointing when you're trying to address legitimate concerns regarding your business banking relationship. After 20 years as a customer, we expected much better communication, responsiveness, and professionalism. Instead, we felt ignored and undervalued as a business customer. We have since moved our business banking to Prosperity, and the contrast in service has been significant. It is disappointing that after two decades of loyalty, Central Bank's service left us with no reason to stay. If you're considering Central Bank for your business banking, I would strongly recommend looking elsewhere. Loyalty should mean something, and unfortunately, after 20 years, we didn't feel like ours did.

This bank will not fight for you. They only care about getting business. My aunt was dying, so I ordered a teddy bear and balloon. The picture they showed online of a bear looked great. It looked expensive, and it was very expensive. I also ordered a get-well-soon gallon. The balloon my aunt got said, "You're number one." So I disputed the charges for this company. The central bank sided with them. I showed pictures of what I ordered, and prices matched the charges. They did not care. Also, the Dollar Tree bear she got and your number one balloon looked really weird to send to a dying woman. Second dispute after 15 years. Yes, I gave them another shot. I reserved a hotel, and it said free hot breakfast. Once I booked the hotel, I was told we would not get free breakfast. The overnight person asked me to speak to her boss in the morning. I did only for him to pass the buck. I then called and explained everything to the central bank. I also ordered food that night with the same central bank card. So I have proof that I ordered food for the next morning. I spent 12 bucks for me to eat, so I did not go crazy or anything like that. Also, when you book a hotel, it says "free hot breakfast," and they saw that too. Today I get a letter saying the investigation is concluded, no error is corrected, and no credit is owed to me. This case is closed.

Lane from warnell is,very polite and helpful.also ericagrayson always find time to help my banking expriance get solved swiftly and professionaly.

Horrible company and service. Tried using my card, charge declined. Called, spent over an hour on the phone, got the card reset and the charge authorized. Then same charge was denied again when I tried to make the purchase. Spent more time on the phone then they hung up on me, and started the process all over again. This will never happen again with this company.

I just got off the phone with customer service who claims they cannot correct the error in their system made by *their* people with a check they erroneously labeled with the wrong check number. It's mind-boggling that a bank isn't the least bit interested in keeping accurate records when the mistake is due to their employee fat-fingering the data entry. Do business with a bank that is at least professional enough to own up to their mistakes *and* fix them. Central Bank isn't that bank.

Bookkeeping errors on there part !! Have to keep correcting simple errors made while accounting and generating accurate ledgers. Customer service and Supervision , was no better . Promised to return the call , when he couldn't figure out the problem, NEVER DID ! When I called back , the next day !! I began the whole process again. This company handles people's money!?!? Avoid this organization , all together !!

Been a customer since 1976. Need to use my debit card for cash at ATM. Debit card shows good until 01/25. Tried card and would not work. Signed into my online account, did not show an active Debit Card. I called customer service. Was told it had been cancelled because of no activity. I said reinitialize the card, they said could not do it. Would give me a new card, however I no longer live in Jefferson City, Missouri. Thus I cannot access cash in my account, even thou debit card still shows a valid date. What happened to customer satisfaction??

Great experiences with Central Bank in Des Peres. We received friendly, personalized and professional help from Meagan Barton who is the Sr. Assistant Branch Manager. She went the extra mile several times for us. She is excellent and the whole banking experience there is A+! Thanks!