Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
465 reviews
NavanSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Navan (navan.com) has 465 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
465 approved reviews, newest moderated first
I appreciate being able
By Calvin Mason, Radiant Dental S.
Response from Navan· Feb 28, 2025
Thanks for your review, Calvin. We’re glad you find value in the flexibility Navan provides for last-minute adjustments. Our goal is to make trip management hassle-free and adaptable to changing schedules. Safe travels!
Beware of travel credits. 1. They expire and Navan does not notify you of expiration. 2. If your new ticket is more expensive, you can apply each credit to one ticket - you cannot aggregate your credits to one ticket. 2. If your new ticket is cheaper it's also problematic, you can only book online using the credits if the new ticket costs exactly the same or more than your credit, otherwise the system automatically rejects it and charges you cash. I reached out and the consultant told me if your new ticket is cheaper you have to get a consultant to do it manually - how would I know? They say eventually someone would reach out by email to ask but it's after they charge me cash for the new ticket. They charged me for the new ticket even though I have enough credit to cover the cheaper ticket and the credit was going to expire. There definitely a lack of transparency here, they can easily build a pop-up that ask the customer if they want to forfeit the residual amount of the credit. This is not the way to treat your customer.
By Siang C.
Response from Navan· Feb 28, 2025
We’re sorry for any confusion regarding travel credits and their expiration. We appreciate your detailed feedback and are working to improve transparency around credit application and pricing changes. Please reach out to our support team at [email protected] so we can review your account and assist further.
Set was easy from start, even the the complex items items like expenses and policy set up. absolutely love that reward points transalate to actual dollar value that you can use and are quickly reedemable. Although, the interface does get some getting used & support can be slow but otherwise one of the best B2B travel platforms I've used.
By T.Auxillio C.
Response from Navan· Feb 28, 2025
We’re glad to hear the setup process, including expenses and policy management, went smoothly for you! We appreciate your feedback on reward points and are always looking to improve our interface and support speed. Thanks for sharing your experience—safe travels!
Navan apps on desktop or Cellphone is very easy and very convenient to use. Plus they offer a lot of freebeis and travel point when booking with them. They offer a lot of travel package at low price. There's a lot of option for business or personal travel. Customer service is very helpful on any travel issue. Nice job Navan!
By Angelito Sagum, D.
Response from Navan· Feb 28, 2025
Thank you for your great feedback, Angelito. We’re thrilled you find Navan convenient on both desktop and mobile, and that you’ve enjoyed the perks and travel packages. It’s also wonderful to know our customer service has been there whenever you needed help. Safe travels!
The website (and app) is easy to use. The hotel recommendations are always top notch and the rewards earned are amazing.
By Daryll Chatman, Mmg M.
Response from Navan· Feb 28, 2025
We love hearing that you’re enjoying the ease of using Navan and finding great hotel recommendations! The rewards program is definitely a great perk—glad you’re making the most of it. Thanks for your support!
Website is very easy to navigate. I was able to search what I was looking for with just a few clicks.
By AS
Response from Navan· Feb 28, 2025
Thank you for your review! We’re thrilled to hear you had a smooth experience navigating the platform. If there’s anything we can do to make it even better, let us know—we’re always here to help!
Navan has been an excellent addition to our tech stack. It's made our expense and travel program so much more efficient, and we know we're getting the best prices on our team's travel when we book on the Navan platform.
By Brandon
Response from Navan· Feb 28, 2025
We’re delighted to hear that Navan has significantly improved your travel and expense processes. We look forward to assisting you with future trips. Safe travels!
Navan is a very user-friendly platform and easy to use. I always find better hotel prices compared to other sites, and whenever I need support, an agent helps me quickly. The only downside is the $25 fee every time I require assistance. Occasionally, the platform won’t let me book certain flights it displays, showing an error instead, which forces me to contact an agent. But overall, I really like the platform!
By Victoria Ramirez, Klever P.
Response from Navan· Feb 28, 2025
Thank you for your positive feedback! We’re glad to hear you find Navan user-friendly and that our support team has been helpful when needed. We understand that fees and occasional booking errors can be frustrating, and we appreciate you bringing this to our attention. Our team is always working to improve the experience, and we’ll continue striving to make the platform even better.
