Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
780 reviews
Namco PoolsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
still waiting to get my pool installed that bought last year told me may do not buy anything
By Rusty C.
Response from Namco Pools· Jun 28, 2021
We're sorry for the poor experience. We would like for you to reach out to us regarding the issue. You can reach us at [email protected].
Transaction was very easy
By Al C.
Response from Namco Pools· Jun 28, 2021
Thank you Al! We hope to see you again soon!
I needed to order a solar cover. My local store did not have the size i needed. Your web site did not have the size i needed , so i traded up and got one bigger than i needed. (20$ more), then was surprised that I was charged shipping fees. Items over 100$ should be free shipping.
By Carol L.
Response from Namco Pools· Jun 28, 2021
We're sorry we did not have the size you needed in stock. We hope to have everything you need in the future. Enjoy your summer!
Thank you Namco... We have and older Namco Pool and needed some replacement parts. We found what we needed at the Westbrook Store. Stephen and Greg went out of his way to find them for us. Thank you again. See you again soon. Michael Dalton Somersworth,NH
By Mike D.
Response from Namco Pools· Jun 29, 2021
We're so glad to be able to help so that you can continue to enjoy your pool! We hope to see you again soon!
Customer service said they would send me a return label to return a pool ladder that was the wrong color. That never happened. I have left several messages at customer service and have not received a call back. After spending thousands of dollars on a pool from them you would think they would not give me a hard time about returning a ladder for a few hundred dollars.
By David H.
Response from Namco Pools· Jun 22, 2021
We're sorry for the poor experience. Please email us at [email protected] with your contact information and we will be sure to give you a call and fix this. Thank you!
So I write a poor review and get a generic reply with no way of responding to the reply, except to contact customer service. Where would you like me to submit my number?? "We're sorry for the poor experience. Namco strives to make meaningful and lasting connections. We would like for you to reach out to us regarding the issue. Please leave a number where we can reach you as well. If you would like to write us, you can reach us at customerservice@namcopoo." HA...what a joke! Customer Service is why I wrote the poor review. Around and around we go. This is ridiculous!! Get me some answers, then I will know you care about your customer.
By Christine
Response from Namco Pools· Jun 22, 2021
Thank you for reaching out. We hope you will email us with your contact information so we can help address the problem and fix it.
Pool company arrived to install pool. Hayward pump/ Waterway filter..not compatible. I had to drive to Namco..on a Sunday..at 2:30 while having an appointment at 5 ..Shelton to Orange..very stressful. I received NO credit for the inconvenience or for the fact that I ordered a Hayward filter which I know is more expensive/better quality than the Waterway.This is the second pool I have purchased from Namco..very disappointed with lack of regard for my inconvenience/ wrong order.
By Customer
Response from Namco Pools· Jun 21, 2021
We're sorry for the poor experience. Namco strives to make meaningful and lasting connections. We would like for you to reach out to us regarding the issue. Please leave a number where we can reach you as well. If you would like to write us, you can reach us at [email protected].
I was initially hesitant to make a Pool purchase on line, but the website was so detailed it made it easy! Thanks!
By Kevin L.
Response from Namco Pools· Jun 21, 2021
Kevin, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
