Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
780 reviews
Namco PoolsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Quick and easy to navigate and found exactly what we needed within minutes
By Marianne
Response from Namco Pools· Jul 19, 2021
Thank you Marianne! We're glad you had a pleasant experience with us. We hope to see you again soon!
I purchased through online sales. I was NEVER told that I could purchase install through NAMCO. I was instead given names of private installers. I scheduled an install. The installer began and walked off the job. We had waited months for the installer, so now that he walked off the job and left us with a half-built pool, we cannot find anyone else to install the pool. We learned that if we had purchased install through NAMCO, they could help but they cannot help me. I now have a wrecked yard, half built pool, and ruined summer. I WILL NEVER REFER NAMCO TO ANYONE!
By Nicole H.
Response from Namco Pools· Jul 28, 2021
We're sorry for any inconvenience we have caused you. We hope to have the chance to make it up to you in the future. If you have any questions or concerns, please feel free to email us at [email protected].
I have yet to get my order it's been three weeks
By Jeffery C.
Response from Namco Pools· Jul 14, 2021
We apologize for the delay. We looked further into this and it looks like it was delivered on 6/5. If you did not receive your order, we left you a voicemail, and give us a call when you can!
Namco Pools has been a pleasant shopping experience for me.
By Donna S.
Response from Namco Pools· Jul 12, 2021
Thank you Donna! We are so glad to hear that you had a great experience with us. We hope to see you again soon!
Fast shipping! Awesome service!
By Scott C.
Response from Namco Pools· Jul 9, 2021
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon!
I bought a proline variable speed and 2hp pool pump and I opened the box and the pump looks like someone dropped it the Mounting bracket is bent and the motor will only run on high speed low speed runs for about 10 seconds and then shuts off,I’ve tried calling and I left lots of messages and nobody calls me back all I want is a trade in or my money back
By Paul G.
Response from Namco Pools· Jul 9, 2021
We're very sorry for the poor experience and any inconvenience we have caused you. We hope we can make this right for you and make it up to you in the future as well. Someone from customer service will contact you for a refund or exchange.
Had a great experience ordering my new pump
By Bill
Response from Namco Pools· Jul 9, 2021
Thank you Bill! We are so happy you had a great experience. We hope to see you again soon!
nice and reliable
By sharon G.
Response from Namco Pools· Jul 9, 2021
Thank you Sharon! We hope to see you again soon, and until then we are here if you need anything!
