Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
283 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
MyStart Health (mystarthealth.com) has 283 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
283 approved reviews, newest moderated first
Customer service was excellent.
By Cheryl
Response from MyStart Health· Aug 22, 2025
Hi Cheryl, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Ashley from customer service was great. I was having problems logging into my portal and she was very helpful.
By Kim J.
Response from MyStart Health· Aug 19, 2025
HI Kim, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Your electronic communication has been responsive and clear. The televisit with the Doctor was pleasant and informative. She was funny and great. I liked that if you leave the program, you can come back without any additional fees...just pay for the meds.
By Susan
Response from MyStart Health· Aug 19, 2025
Hi Susan, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I felt heard from the people who trying to help!
By Tom Z.
Response from MyStart Health· Aug 19, 2025
Hi Tom, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
First batch performed as expected - appetite dramatically curbed, lost 8 lbs first month. Second batch...nothing. Appetite came back, gained three lbs and counting. Let Mystart customer support know by email and phone. All reps were sympathetic. Nurse called to explain that it was probably a titration issue but would not send replacement or refund the cost of second month. It is not their policy. The second batch simply did not work. I cancelled. Would still like my money back.
By MichaelO
Response from MyStart Health· Aug 18, 2025
Hi Michael, I am bummed you had this experience with the product. I am happy our team was understanding but I want to make this right for you. I am going to have one of our managers reach out to you directly to solve this and get you on the right track. We will make this right. Sincerely, Matt, CEO, MyStart Health
Easy to use, right on time with no glitches
By Nancy M.
Response from MyStart Health· Aug 18, 2025
Hi Nancy, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
This experience has been kind of a nightmare. I started in July, received my medication and was taking it daily, but no effect whatsoever. No weight loss and absolutely no response from customer support. They would send email telling me to complete intake but no link, no access, no nothing. No call back! Not what I paid for!
By Julie K.
Response from MyStart Health· Aug 18, 2025
Hi Julie, I am so sorry to hear about your frustrations with the intake and refill process. We hear you. I want to make this right for you. We have made very good improvements to the operations of the business to make this much simpler for customers going forward. I do see in our records that you received a refund for the product. I would love the opportunity to win back your business and show you we can do better at MyStart. Please reach out if I can assist you and get you started on a better track here. Sincerely, Matt, CEO MyStart Health
The professionalism stands out. Someone of my age is not just helpful as expected. Thank you.
By Curtisveron
Response from MyStart Health· Aug 18, 2025
Hi Curtis, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
