Horrible customer support
Update They responded saying they would escalate this so it would be taken care of. And they requested more information through this app. As of today, I still have had no one reach out to me to resolve this. Placed ordered about 3 weeks ago, no confirmation sent but payment came out of my account immediately. I started reaching out to them about 2weeks ago for confirmation. Repeatedly sent me my order number with no other confirmation. I kept sending emails, then they sent me a response that someone would reach out to me in 48 hours, I’ve gotten two of those responses. Finally got a message 2 days ago that they would check into it and get back to me. This is not acceptable and I will ask for a refund but seeing how their customer support works ( or doesn’t work) I don’t think that will happen
By carol G.
Response from Livia· Feb 15, 2026
I apologize for the experience you’ve had, Carol. This is not the level of service we strive to provide. I’m escalating your case right away to ensure you receive a clear update as soon as possible.